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Aisera Assistant vs LivePerson comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aisera Assistant
Average Rating
8.2
Number of Reviews
4
Ranking in other categories
AI IT Support (9th)
LivePerson
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
AI-Powered Chatbots (11th)
 

Featured Reviews

VF
Chief Information Officer at a media company with 1-10 employees
Automated password workflows have cut help desk calls and improve user self-service success
The best features Aisera's AI Copilot offers include automated responses for users and a binary option where expected responses versus anything else can be handled. It has a standard response for anything that is not fitting into the specific question asked by the chatbot. The ability to give standard responses and handle expected versus unexpected answers has helped our team and end users by reducing confusion about what Aisera's AI Copilot can do and cannot do, streamlining the process so people know they can use it for a password reset primarily. Regarding Aisera's AI Copilot's AI capabilities, I think its governance and security are evolving and it is in line with our requirements for ISO 22001. The accuracy and reliability of output from Aisera's AI Copilot is very good. Unfortunately, it is the old adage about garbage in, garbage out. As long as you take your time, work through your workflow to have accurate information and then negate anything that is not an expected response, you will be successful.
UK
Management Consultant at a tech services company with 501-1,000 employees
Along with functionalities like chat and web messaging, the tool also offers a great UI and good technical support
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now, our company doesn't have any issues with LivePerson, but during peak times, LivePerson can improve themselves and be capable enough to support their agents. From the point of view of a customer support agent, the last time I checked LivePerson, our company's customers could not send videos through the platform. The inability of our company's customers to send videos through LivePerson could be related to something that the customers are working on in their IT environment. There is nothing that I can suggest any new features to be added to the solution right now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Accuracy-wise, Aisera's AI Copilot is very good."
"Since deploying the chatbot, we have seen a 95% reduction in support tickets for anything related to password resets or password changes."
"Overall, Aisera's AI Copilot has become much more than a helpdesk tool for me; it is a central nervous system connecting employees to information and IT support across the entire organization."
"Aisera's AI Copilot has achieved up to 75% automation of user requests, which is going to reduce our 80% consumer operation costs."
"For customer engagement, you can rely on LivePerson; LivePerson is the best tool for any company."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
 

Cons

"To improve Aisera's AI Copilot, automating the scripting would be beneficial so that it is a little bit more free-flowing and generic for the workflow because something as simple as a password reset will always have the same features."
"There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers."
"I believe that Aisera's AI Copilot could be improved with a more simplified initial implementation."
"They need to upgrade its user interface."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
 

Pricing and Cost Advice

Information not available
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Construction Company
13%
Comms Service Provider
11%
Wholesaler/Distributor
8%
Manufacturing Company
18%
Comms Service Provider
13%
Outsourcing Company
12%
Insurance Company
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
No data available
 

Questions from the Community

What needs improvement with Aisera’s AI Copilot?
There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers. Better guardrails a...
What is your primary use case for Aisera’s AI Copilot?
I use Aisera's AI Copilot mainly for three things: automating repeated IT support tickets, providing instant AI-powered answers to employee queries, and integrating with existing tools such as ...
What advice do you have for others considering Aisera’s AI Copilot?
I would add that in my team or my perspective, a few additional things are worth sharing. One thing that genuinely surprised me was how different team members interacted with Aisera's AI Copilo...
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Comparisons

 

Also Known As

Aisera’s AI Copilot
LiveEngage
 

Overview

 

Sample Customers

Information Not Available
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
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