Salesforce Service Cloud and Agiloft Service Desk Suite offer robust service management solutions. Salesforce Service Cloud may have an advantage in scalability and integration, while Agiloft is often seen as more adaptable for complex workflows.
Features:Salesforce Service Cloud provides strong CRM integration, an AI-driven customer service platform, and automation that enhances customer interaction. Agiloft Service Desk Suite offers powerful customization, process automation, and adaptability tailored to specific service management needs.
Ease of Deployment and Customer Service:Salesforce Service Cloud uses cloud-based solutions, which facilitates quicker implementation but may lack flexibility compared to on-premise options. Agiloft Service Desk Suite offers both cloud and on-premise deployment, catering to varied requirements and ensuring tailored support.
Pricing and ROI:Salesforce Service Cloud generally has a higher initial cost, but its integration and scalability contribute to strong long-term ROI. Agiloft Service Desk Suite often presents a lower initial cost and excellent ROI in tailored settings due to its customization capabilities.
| Product | Market Share (%) |
|---|---|
| Salesforce Service Cloud | 2.3% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 13 |
| Large Enterprise | 24 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
