Aegis Contact Management Outsourcing vs TaskUs vs Teleperformance Contact Management Outsourcing comparison

We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.

TaskUs Customer Experience through MultiChannels & Services that includes:

• Customer Service - Organizations work hard to win customers, but in today's competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.
• Sales - One of the biggest drivers of growth stems from sales. To help clients' selling efforts remain focused by providing exceptional sales support from customer saves to proactive upselling and cross-selling.
• Technical Support - With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well, offering four tiers of technical support that can handle even some of the most challenging assignments.
• Billing - When it comes to a business's finances, TaskUs understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, the solution support all steps of the billing process.
• Outbound Support - When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

• Delivers multilingual communications across a wide variety of channels, aided by automation.
• Manages and coordinates corrective action processes.
• Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
• Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.