Adobe Workfront and Freshservice compete in project management and IT service management. Adobe Workfront offers robust project management capabilities, providing more advanced solutions, while Freshservice is strong in IT support features and seamless automation, making it a notable competitor.
Features: Adobe Workfront excels in project planning, task management, and resource allocation, which are critical for complex projects. Freshservice is notable for its intuitive service desk, effective incident management, and its automated workflows that enhance service efficiency.
Room for Improvement: Adobe Workfront can improve its user interface to become more intuitive and may benefit from enhancements in its native mobile applications. Additionally, better real-time collaboration tools would enhance its offering. Freshservice could improve on the depth of customization for larger enterprises, expand its integration capabilities with third-party apps, and enhance its reporting and analytics features for more detailed insights.
Ease of Deployment and Customer Service: Adobe Workfront offers a scalable deployment model tailored for larger enterprises needing personalized support. Freshservice simplifies the process with its cloud-based deployment, making it accessible for smaller teams with quick setup and efficient support, appealing for those seeking straightforward implementation.
Pricing and ROI: Adobe Workfront requires a larger initial investment but promises substantial ROI with its comprehensive management tools. Freshservice provides a cost-effective approach, offering a lower entry point focused on efficient service management, which is attractive for budget-conscious teams aiming for high ROI.
We tracked all of the savings through Adobe Workfront, and at the end of the year, for those 2,500 users, we saved over 1,200 hours, or 1,200 man hours.
They provide answers and guidance on how to resolve issues, such as clearing cookies and cache, and assist in best practice configuration and optimization of the platform.
It is considered a citizen admin system, and you don't need to be an IT professional to be an administrator.
If L5 does not understand, it moves to L4. If they can't solve it, it moves to a higher level.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
We have gone from two or three marketing teams up to over 40 marketing teams and 6,500 users in a few years.
The solution is really scalable.
Freshservice is easy to use for scalability.
Adobe Workfront provides a stable foundation for project management.
Overall, I would rate the stability and reliability of Adobe Workfront a ten.
I have not faced any challenges with the stability of Adobe Workfront.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
We can enhance integrations, such as ensuring Adobe Workfront integrates more seamlessly with other Adobe products like Experience Manager and Creative Cloud.
If I have issue-level data and project-level data that I need to see, with some custom coding, you can do some of it in a report, but in general, if you have a lot of that blended data between levels, you need to use a dashboard, which requires two different reports due to the difficulty in pulling data at the different levels into one thing.
Integration with Azure DevOps could be improved to facilitate better communication between the two systems.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
This can include items such as mileage, supplies, software, licenses, and travel costs.
The per-user cost in the ultimate plan of Adobe Workfront is approximately $1,232 when purchasing 800 to 1,000 licenses.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
It provides comprehensive features with built-in integration for creative tools, addressing the pain point of creative collaboration in the content supply chain.
Reporting is a major part of Adobe Workfront, making it not just a workflow management tool but also a tool where we can get data and present it to executives through comprehensive reporting.
The system aids in supporting demand management and producing high-level status reports.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
Product | Market Share (%) |
---|---|
Adobe Workfront | 2.7% |
Freshservice | 1.6% |
Other | 95.7% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 6 |
Large Enterprise | 30 |
Company Size | Count |
---|---|
Small Business | 20 |
Midsize Enterprise | 3 |
Large Enterprise | 12 |
AtTask is a cloud-based Enterprise Work Management solution that helps marketing, IT, and other enterprise teams conquer the chaos of excessive email, redundant status meetings, and disconnected tools. Unlike other tools, AtTask Enterprise Work Cloud is a centralized, easy-to-adopt solution for managing and collaborating on all types of work through the entire work lifecycle, which improves team productivity and executive visibility. AtTask is trusted by thousands of global enterprises, like Adobe, Cisco, HBO, House of Blues, REI, Trek, Schneider Electric, and ATB Financial. To learn more, visit www.AtTask.com or follow us on Twitter @AtTask.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.