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ACS-Xerox Service Desk Outsourcing vs Unisys Service Desk Outsourcing comparison

Xerox and Unisys are both solutions in the Service Desk Outsourcing category. Xerox is ranked #4, while Unisys is ranked #3. Xerox holds a 5.2% mindshare in SDO, compared to Unisys’s 7.8% mindshare.
ACS-Xerox Service Desk Outs...
  • 83 Views
  • 83 Comparison Views
Unisys Service Desk Outsour...
  • 89 Views
  • 89 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACS-Xerox Service Desk Outs...
Ranking in Service Desk Outsourcing
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Unisys Service Desk Outsour...
Ranking in Service Desk Outsourcing
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Service Desk Outsourcing category, the mindshare of ACS-Xerox Service Desk Outsourcing is 5.2%, down from 6.7% compared to the previous year. The mindshare of Unisys Service Desk Outsourcing is 7.8%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Service Desk Outsourcing
 

Comparisons

No data available
No data available
 

Overview

ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.
Xerox

Unisys Service Desk Outsourcing enhances customer support with efficient help desk services, IT incident handling, and service request management. Users praise its responsiveness, flexibility, and cost-effectiveness, which streamline processes, boost productivity, and improve IT service management. Ideal for minimizing downtime and enhancing operational efficiency.

Unisys
 

Sample Customers

Freedman & Co. CPA
Fireside Distributors
See our list of best Service Desk Outsourcing vendors.

We monitor all Service Desk Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.