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4me vs Ivanti Neurons for ITSM comparison

4me and Ivanti are both solutions in the IT Service Management (ITSM) category. 4me is ranked #16 with an average rating of 8.0, while Ivanti is ranked #6 with an average rating of 8.3. 4me holds a 1.3% mindshare in ISM, compared to Ivanti’s 2.5% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.
4me
Read 4 4me reviews
  • 459 Views
  • 160 Comparison Views
100% willing to recommend
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 926 Views
  • 366 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and 4me are competitive solutions in IT service management. Ivanti has the upper hand in pricing and support, whereas 4me is favored for its advanced features and performance.

Features: Ivanti Neurons for ITSM focuses on AI-driven insights, strong incident management, and significant automation capabilities. 4me emphasizes robust service collaboration, agile project management, and flexibility with its comprehensive feature set.

Ease of Deployment and Customer Service: Ivanti Neurons offers straightforward deployment coupled with excellent customer service, which simplifies adaptation. 4me provides a cloud-based deployment model known for high scalability and efficient support. This scalable deployment model and effective service support make 4me a preferred choice despite Ivanti's simpler setup.

Pricing and ROI: Ivanti Neurons for ITSM is recognized for its competitive setup cost and strong ROI, thanks to its pricing model. 4me may have a more significant initial investment but offers compelling long-term ROI due to its comprehensive capabilities. While Ivanti presents a budget-friendly option, the enhanced value delivered by 4me often justifies the higher cost.

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Buyer's Guide
4me vs. Ivanti Neurons for ITSM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
16th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
6th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Help Desk Software (10th)
 

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.8% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Edward Carbutt - PeerSpot reviewer
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment
We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.
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Anoir LOUHICHI - PeerSpot reviewer
Integration flexibility and informative dashboards enable effective workflow management
Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like their request management as well as their project management."
"The solution is highly stable."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"It is easy to set up."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
"The integrations are quite simple and clear."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"The solution's installation depends on its customization. It is easy."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
More Ivanti Neurons for ITSM pros
 

Cons

"Asset Discovery is a feature that should be added."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"Configuration requirements are extensive, even in basic Service Desk processes."
"They could provide product integration with popular platforms."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."
More Ivanti Neurons for ITSM cons
 

Pricing and Cost Advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"It is the most affordable because it is priced per month per user."
"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"The pricing is expensive."
"The product is affordable for small businesses."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The price is on the higher side. The support is included in the standard licensing fees."
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Government
9%
Healthcare Company
8%
Energy/Utilities Company
8%
Computer Software Company
14%
Financial Services Firm
12%
Government
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
See all answers
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
See all answers
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
See all answers
What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
 

Comparisons

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ServiceNow vs 4me
Compared 69% of the time
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Compared 16% of the time
Freshservice vs 4me Logo
Freshservice vs 4me
Compared 15% of the time
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ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 27% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 9% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 9% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 9% of the time
Vision Helpdesk vs Ivanti Neurons for ITSM Logo
Vision Helpdesk vs Ivanti Neurons for ITSM
Compared 7% of the time
More Ivanti Neurons for ITSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
June 2025
4me reportDownload 4me product report
Buyer's Guide
Ivanti Neurons for ITSM
June 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
 

Also Known As

No data available
HEAT Service Management
 

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti
 

Sample Customers

Information Not Available
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Buyer's Guide
4me vs. Ivanti Neurons for ITSM
June 2025
Free Report: 4me vs. Ivanti Neurons for ITSM
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