We performed a comparison between 4me and Clarity SM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It offers a comprehensive set of features without requiring additional payments for each feature."
"I like their request management as well as their project management."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."
"The initial setup is pretty straightforward."
"When users have a problem, they report using Service Desk and it is very useful for this."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"You can customize it and make it work to the client's needs."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"The database and the power that is driven behind the database."
"It's fairly easy to use, from a UI standpoint."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"I would like to see the API cleaned up."
"One area that this product can improve is in the mobile user aspect."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The monitoring tool is in need of improvement."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"The product needs to have a better user experience in the interface and mobile functionality."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
4me is ranked 20th in IT Service Management (ITSM) with 3 reviews while Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews. 4me is rated 8.0, while Clarity SM is rated 7.8. The top reviewer of 4me writes "Reasonably priced, easy integration, and workflow automation". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". 4me is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Zendesk, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite. See our 4me vs. Clarity SM report.
See our list of best IT Service Management (ITSM) vendors.
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