4me vs Clarity SM comparison

4me and Broadcom are both solutions in the IT Service Management (ITSM) category. 4me is ranked #17 with an average rating of 8.0, while Broadcom is ranked #26. 4me holds a 1.3% mindshare in ISM, compared to Broadcom’s 1.0% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

4me

Read 4 4me reviews

443 Views
156 Comparison Views

100% willing to recommend

Clarity SM

Read 107 Clarity SM reviews

526 Views
209 Comparison Views

85% willing to recommend

4me

Clarity SM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and 4me compete in the IT Service Management category. Clarity SM seems to have an advantage in pricing and support, while 4me's comprehensive features make it a superior choice for organizations seeking advanced capabilities.

Features: Clarity SM offers comprehensive service desk functions, customizable reporting, and efficient support integration. 4me provides robust process automation, seamless integration capabilities, and advanced IT workflow optimization.

Ease of Deployment and Customer Service: Clarity SM is known for its straightforward deployment, allowing quick integration into existing operations, backed by prompt and helpful customer service. 4me features a flexible deployment model suitable for scalability, with proactive support and strategic guidance beneficial for large organizations.

Pricing and ROI: Clarity SM presents a lower initial setup cost, making it appealing for small to midsize businesses looking for value without hefty upfront investments, promising quicker ROI through effective management. 4me involves a higher setup cost but offers extensive capabilities that may lead to significant long-term ROI for complex IT environments.

To learn more, read our detailed 4me vs. Clarity SM Report (Updated: June 2025).

Buyer's Guide

4me vs. Clarity SM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Clarity SM

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (24th)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.8% compared to the previous year. The mindshare of Clarity SM is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The solution is highly stable."

"I like their request management as well as their project management."

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"Time sheets are a powerful tool."

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"Self-service interface means people can check their own tickets."

"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."

"It is easy to tell what needs fixing and the priority of things."

"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."

"As of late, I really like the BI functions."

More Clarity SM pros

Cons

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

"The cost of this solution is too high, which is why we're leaving."

"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."

"The CA products integrate well together but I would like to see better integration with third-party solutions."

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

"The API is very, very bad so we developed our own."

"It doesn't yet have the ability to integrate with other products."

"They really want user names in the document owner and subject expert fields, and that is just not practical."

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

More Clarity SM cons

Pricing and Cost Advice

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"I don't see anyone other than large companies being able to afford this system."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"The solution is quite reasonable compared to other solutions in the market."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The pricing is based on a subscription model."

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Top Industries

By visitors reading reviews

Computer Software Company

24%

Government

Energy/Utilities Company

Healthcare Company

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

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What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

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Comparisons

ServiceNow vs 4me

Compared 69% of the time

ManageEngine ServiceDesk Plus vs 4me

Compared 17% of the time

Freshservice vs 4me

Compared 14% of the time

More 4me Competitors

ServiceNow vs Clarity SM

Compared 100% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download 4me product report

Buyer's Guide

Clarity SM

June 2025

Download Clarity SM product report

Also Known As

No data available

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Sample Customers

Information Not Available

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Buyer's Guide

4me vs. Clarity SM

June 2025

Free Report: 4me vs. Clarity SM

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