We performed a comparison between 3CX Live Chat and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The solution is stable."
"We have not had any bugs or glitches, the solution is stable."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It is super easy to use and relatively inexpensive."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Unattended access is the most important feature."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Its features for scheduling and generating reports need improvement."
"Having a video call would be a nice idea."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The support team can appear to be condescending."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"Mobile interface."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"They could provide a toolbox for the plan I'm on."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. 3CX Live Chat is rated 8.8, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our 3CX Live Chat vs. ConnectWise ScreenConnect report.
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