3CX Live Chat vs ConnectWise ScreenConnect comparison

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3CX Logo
488 views|308 comparisons
91% willing to recommend
ConnectWise Logo
297 views|210 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and ConnectWise ScreenConnect based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed 3CX Live Chat vs. ConnectWise ScreenConnect Report (Updated: March 2024).
768,857 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.""The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us.""The solution is stable.""We have not had any bugs or glitches, the solution is stable.""The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress.""The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system.""This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

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"It is super easy to use and relatively inexpensive.""Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.""Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""The ConnectWise ScreenConnect tool is very good for remote access.""Unattended access is the most important feature.""Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.""Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.""ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

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Cons
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""Its features for scheduling and generating reports need improvement.""Having a video call would be a nice idea.""The analytics need to have a granular depth on how the customer details and the data sends information through this medium.""Some customers want to integrate a CRM solution with 3CX, but it's not compatible.""It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.""Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose.""The support team can appear to be condescending."

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"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.""Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.""For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.""Mobile interface.""At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available.""They could provide a toolbox for the plan I'm on.""I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.""On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ConnectWise ScreenConnect Cons →

Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Ranking
    11th
    out of 63 in Virtual Meetings
    Views
    488
    Comparisons
    308
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    7th
    out of 63 in Virtual Meetings
    Views
    297
    Comparisons
    210
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    Comparisons
    Also Known As
    3CX PBX
    ConnectWise Control, ScreenConnect
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Sample Customers
    Information Not Available
    Jon Rosen Systems
    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Integrator5%
    VISITORS READING REVIEWS
    Comms Service Provider15%
    Computer Software Company13%
    Financial Services Firm10%
    Government7%
    REVIEWERS
    Hospitality Company11%
    Energy/Utilities Company11%
    Wellness & Fitness Company11%
    Media Company11%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Healthcare Company8%
    Financial Services Firm8%
    Comms Service Provider7%
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise49%
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise51%
    Buyer's Guide
    3CX Live Chat vs. ConnectWise ScreenConnect
    March 2024
    Find out what your peers are saying about 3CX Live Chat vs. ConnectWise ScreenConnect and other solutions. Updated: March 2024.
    768,857 professionals have used our research since 2012.

    3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. 3CX Live Chat is rated 8.8, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our 3CX Live Chat vs. ConnectWise ScreenConnect report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.