3CX Live Chat vs Comcast Business VoiceEdge comparison

3CX and Comcast Business are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 8.0, while Comcast Business is ranked #3. 3CX holds a 5.9% mindshare in CBV, compared to Comcast Business’s 15.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Comcast Business users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,036 Views
83 Comparison Views

91% willing to recommend

Comcast Business VoiceEdge

Read 1 Comcast Business VoiceEdge review

314 Views
314 Comparison Views

100% willing to recommend

3CX Live Chat

Comcast Business VoiceEdge

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Comcast Business VoiceEdge based on real PeerSpot user reviews.

Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP.

To learn more, read our detailed Hosted and Cloud Based VoIP Report (Updated: June 2025).

Buyer's Guide

Hosted and Cloud Based VoIP

June 2025

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Helped 860,825 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (12th), IP PBX (1st), Unified Communications (2nd), Live Chat (5th)

Comcast Business VoiceEdge

Ranking in Hosted and Cloud Based VoIP

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 5.9%, up from 1.9% compared to the previous year. The mindshare of Comcast Business VoiceEdge is 15.1%, up from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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reviewer1975647

Senior Solutions Architect at a wholesaler/distributor with 10,001+ employees

Saves our organization a lot of money, by eliminating the need for application servers

We use this solution as a platform for application and server integration This product has saved our organization a lot of money, by eliminating the need for application servers like WebLogix or web sphere. We like that this product is open-source, meaning that we spend a lot less on our…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s straightforward to set up."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX is a reliable solution."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"Mobility features and remote extensions work well."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

More 3CX Live Chat pros

"We like that this product is open-source, meaning that we spend a lot less on our servers etc."

Cons

"The reporting and dashboards of 3CX could be improved."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"It could be better in terms of providing more options for call recording."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Real Estate/Law Firm

Computer Software Company

Government

Computer Software Company

14%

Non Profit

14%

Retailer

14%

Legal Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Kamailio SIP Server vs 3CX Live Chat

Compared 20% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 17% of the time

join.me vs 3CX Live Chat

Compared 12% of the time

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AT&T Hosted VoIP vs Comcast Business VoiceEdge

Compared 57% of the time

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Compared 43% of the time

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Product Reports

Buyer's Guide

Live Chat

June 2025

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

June 2025

Download Comcast Business VoiceEdge product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Affordable, flexible and reliable, Comcast Business VoiceEdge is a cloud-based PBX system that's ideal for small to mid-sized businesses. A phone solution we maintain, it gives you high service quality at a monthly cost you can budget for.

Comcast Business

Buyer's Guide

Hosted and Cloud Based VoIP

June 2025

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