3CX Live Chat vs Comcast Business VoiceEdge comparison

3CX and Comcast Business are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 7.0, while Comcast Business is ranked #3. 3CX holds a 3.9% mindshare in CBV, compared to Comcast Business’s 15.6% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Comcast Business users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

42 Views
30 Comparison Views

91% willing to recommend

Comcast Business VoiceEdge

Read 1 Comcast Business VoiceEdge review

305 Views
199 Comparison Views

100% willing to recommend

3CX Live Chat

Comcast Business VoiceEdge

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and Comcast Business VoiceEdge based on real PeerSpot user reviews.

Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP.

To learn more, read our detailed Hosted and Cloud Based VoIP Report (Updated: March 2025).

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

Download the complete report

Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (17th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

Comcast Business VoiceEdge

Ranking in Hosted and Cloud Based VoIP

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 3.9%, up from 1.7% compared to the previous year. The mindshare of Comcast Business VoiceEdge is 15.6%, up from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

reviewer1975647

Senior Solutions Architect at a wholesaler/distributor with 10,001+ employees

Saves our organization a lot of money, by eliminating the need for application servers

We use this solution as a platform for application and server integration This product has saved our organization a lot of money, by eliminating the need for application servers like WebLogix or web sphere. We like that this product is open-source, meaning that we spend a lot less on our…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration between the video and voice is the most valuable solution."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"3CX is a reliable solution."

"It’s straightforward to set up."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

More 3CX Live Chat pros

"We like that this product is open-source, meaning that we spend a lot less on our servers etc."

Cons

"There should be an option to save some extensions."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"The reporting and dashboards of 3CX could be improved."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

More 3CX Live Chat cons

"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Hosted and Cloud Based VoIP solutions are best for your needs.

See recommendations

849,686 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

Government

14%

Retailer

14%

Non Profit

12%

Healthcare Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

Ask a question

Earn 20 points

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

AT&T Hosted VoIP vs Comcast Business VoiceEdge

Compared 54% of the time

RingCentral Office vs Comcast Business VoiceEdge

Compared 46% of the time

More Comcast Business VoiceEdge Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

Download Comcast Business VoiceEdge product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Affordable, flexible and reliable, Comcast Business VoiceEdge is a cloud-based PBX system that's ideal for small to mid-sized businesses. A phone solution we maintain, it gives you high service quality at a monthly cost you can budget for.

Comcast Business

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

Download Free Report

Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP. Updated: March 2025.

DOWNLOAD NOW

849,686 professionals have used our research since 2012.

See our list of best Hosted and Cloud Based VoIP vendors.

We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.