3CX Live Chat vs Call2Teams comparison

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

• Easy and convenient for visitors
• Build rapport with potential customers via live chat
• Increase sales
• Reduce customer support line costs by using live chat
• Learn to understand the pain points of your customers

FEATURES

• Simple and clean UI for all users
• Option to elevate a live chat to a call or video call
• Free iOS or Android apps to respond to messages through a smartphone
• Ability to transfer chats to other agents
• Agent’s picture is shown in the live chatbox
• Customizable chatbox. Add a company logo, change the colors of the chatbox
• All chats are saved in chat history
• Dedicated storage system for all offline messages
• Create unlimited agents to handle live chats and calls
• Customizable offline message form
• Supports animations in the chatbox
• Ability to choose whether you want to accept or decline a chat

Call2Teams enhances Microsoft Teams by seamlessly integrating calling capabilities, allowing businesses to unify their communication systems without replacing existing infrastructure.

Call2Teams provides a unique approach to communication by allowing users to operate their existing phone systems within Microsoft Teams. It requires no hardware or software changes, making it highly feasible for organizations seeking to enhance collaboration and communication efficiency. By extending functionality with minimal disruption, Call2Teams addresses the need for streamlined communication solutions.

• Direct Routing: Integrates existing phone systems with Microsoft Teams for efficient call handling.
• Cloud-Based Operation: Operates entirely from the cloud, reducing the need for hardware investments.
• Scalable Solution: Easily scales to accommodate different user numbers as business needs grow.
• Seamless Integration: No disruption of existing telephony systems during setup.

• Cost Savings: Reduces the need for hardware, leading to cost-efficient communication infrastructure.
• Enhanced Productivity: Streamlines communication processes, improving team collaboration.
• Flexibility: Adapts to existing systems, providing efficient flexibility for diverse organizational structures.
• Simplicity: Easy integration with minimal technical expertise required.

Call2Teams is particularly effective in industries that rely on robust communication channels, such as customer support and healthcare. It enables these sectors to maintain high levels of service without overhauling their existing systems. With its unique integration capabilities, Call2Teams provides a reliable solution for businesses seeking to elevate their communication while managing costs effectively.