24Cevent vs Everbridge IT Alerting comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in IT Alerting and Incident Management
Average Rating
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Ranking in other categories
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Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories

Featured Reviews

Use 24Cevent?
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Nov 11, 2019
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

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"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."
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Top Industries

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Computer Software Company
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Healthcare Company

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Questions from the Community

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What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.

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Sample Customers

1. Airbnb 2. Amazon 3. Apple 4. ATT 5. Bank of America 6. Berkshire Hathaway 7. CocaCola 8. Disney 9. eBay 10. ExxonMobil 11. FedEx 12. Ford Motor Company 13. Google 14. Goldman Sachs 15. Home Depot 16. IBM 17. Intel 18. JPMorgan Chase 19. McDonalds 20. Merck 21. Microsoft 22. Nike 23. Oracle 24. PepsiCo 25. Procter Gamble 26. Starbucks 27. Tesla 28. United Health Group 29. Visa 30. Walmart 31. Wells Fargo
Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: July 2024.
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