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Citrix SD-WAN OverviewUNIXBusinessApplication

Citrix SD-WAN is #2 ranked solution in top WAN Optimization tools, #6 ranked solution in SD-WAN tools, and #6 ranked solution in top WAN Edge tools. PeerSpot users give Citrix SD-WAN an average rating of 9.2 out of 10. Citrix SD-WAN is most commonly compared to Cisco SD-WAN: Citrix SD-WAN vs Cisco SD-WAN. Citrix SD-WAN is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 30% of all views.
Buyer's Guide

Download the WAN Optimization Buyer's Guide including reviews and more. Updated: August 2022

What is Citrix SD-WAN?

Citrix SD-WAN is a software-defined wide area network (SD-WAN), WAN optimization, and WAN edge solution. Citrix SD-WAN is recognized for providing a robust, trustworthy user experience so that an organization's distributed workforce can deliver the best possible outcomes at all times. Organizations can easily deploy solid security protocols wherever needed and also have the option to choose from a diverse choice of security options with unified security service and seamless integration with today’s top next-gen firewalls.

Citrix SD-WAN provides a single cloud-based user dashboard that enables organizations to easily manage their WAN, prioritize and audit applications, and configure security protocols. Citrix SD-WAN enables users to easily manage hybrid multi-cloud processes by improving applications and automating connectivity. Citrix SD-WAN gives organizations tremendous flexibility for deployment from public clouds, data centers, home offices, and branches.

Citrix SD-WAN is the basis of the Citrix consolidated process to SASE (secure access service edge) combined with cloud-delivered security and zero-trust network access to provide organizations with safe, trustworthy, secure access to each and every application anywhere, using any device.

The Citrix SD-WAN solution is made up of three basic components:

  • Two software editions.
  • Cloud-hosted (or on-premises) orchestrator for clear visibility and unified protocol management.
  • Appliances: data center, home, branch, physical or virtual.

Citrix SD-WAN Orchestrator

The Citrix SD-WAN Orchestrator can be on premises or cloud-hosted and is a multi-tenant management service offered to Citrix partners and do-it-yourself enterprise organizations. The dashboard delivers a comprehensive view of your organization’s SD-WAN network concerning the functionality and usage of every site. The intuitive dashboard delivers a summary of uptime of the overlay and underlay paths, usage trends, and network-wide alerts.

Available application-centric policies: quality of service (QoS), firewall policies, and application-based traffic steering can all be easily configurable globally or per site.

Reviews from Real Users

“With SD-WAN, they have all the features and benefits they need to send live streaming information to the database and to headquarters without requiring a server at each site. Our other clients have various sites with just one type of communication, say a radio or a mobile network. SD-WAN helps them to combine and get a better bandwidth to balance all their applications and services.” - Business Consultant at a tech services company

“We needed to create some kind of network that was distributed through data and media or big files. It was a retail company, so there were branches, and the branches needed to connect to HQ. We provided HQ and each branch with Citrix SD-WAN. We tried to use it, and it worked well. The transmission was good, and they were losing less data.” - Ruslan M., SMB Sales Director, Regional Business Development Department at Softline

Citrix SD-WAN was previously known as Citrix CloudBridge, WOC, NetScaler SD-WAN.

Citrix SD-WAN Customers

AIDS Healthcare Foundation, Cornerstone Home Lending Inc., Dallara, ecVision, Essar, Eurofred, Groupe Promutuel, HMSHost Corporation, Royal Caribbean Cruise Lines Ltd, Royal Caribbean International

Citrix SD-WAN Video

Archived Citrix SD-WAN Reviews (more than two years old)

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Richard Vivian - PeerSpot reviewer
Chief Technology Officer at KOLOK SA
Real User
Top 5Leaderboard
Lines run Active-Active so we get better bandwidth usage and we don't have backup lines sitting idle
Pros and Cons
  • "Downtime for branch offices is now almost zero. We have 100% real-time visibility into all of our lines. MPLS links have been replaced with lower-cost links, saving a larger percentage of line costs. Overall, I see SD-WAN as a must. And the Citrix SD-WAN product has delivered on expectations and exceeded them. (With later firmware updates we now have good firewall capabilities in the product too)."
  • "The firewall reporting could be easier to use and filter. (It works well enough, but if I need to give an area for improvement, I think this would be it.). The built-in reporting on the product in this regard is not great."

What is our primary use case?

Our primary use case is for stability and redundancy on connectivity from the branch offices to the company head office data centre. We have a head office and six remote branches. Most of the applications we deliver to the branches are through terminal services. This includes the EPR system, Microsoft Dynamics-AX. Everything is hosted on-prem. When a line between the branch office and the head office was down the branch could not operate. For most sales orders we have a 4 business hour turnaround time from order to delivery. So when a line is down we were losing sales. SD-WAN has prevented this almost completely. 

How has it helped my organization?

Downtime for branch offices is now almost zero. We have 100% real-time visibility into all of our lines. MPLS links have been replaced with lower-cost links, saving a larger percentage of line costs. Overall, I see SD-WAN as a must. And the Citrix SD-WAN product has delivered on expectations and exceeded them. (With later firmware updates we now have good firewall capabilities in the product too.). In one specific notable case that was an outage at an upstream provider that would have taken our Cape Town office offline. And this was on the first of the month when we process bulk orders. The branch did not even know the line was down thanks to SD-WAN. 

What is most valuable?

Lines run Active-Active. So we get better bandwidth usage i.e.we don't have backup lines sitting idle. We see the state of all lines all the time i.e. we don't have backup lines that are broken, that we only discover when a primary line fails. (This has happened even when we had an MPLS network). Downtimes on lines result in a loss of business. This is inevitable given that we run all applications through terminal applications from the head office data centers.  In the 4 years running SD-WAN, we have only had 1 branch offline due to line failures where the backup line could not cope with the additional load. 

What needs improvement?

The firewall reporting could be easier to use and filter. (It works well enough, but if I need to give an area for improvement, I think this would be it.). The built-in reporting on the product in this regard is not great. You can get a much more detailed reporting analysis using the SD-WAN center that is configurable with the product. If the additional reporting capabilities were bundled into the Master Controller Node, it would make the solution more appealing, and add better value from day one.

Buyer's Guide
WAN Optimization
August 2022
Find out what your peers are saying about Citrix, Riverbed, Fortinet and others in WAN Optimization. Updated: August 2022.
622,949 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Citrix SD-WAN for four years. 

How are customer service and support?

We have used an external consultant, (Troye) to complete the set-up. Between Troye and Citrix South Africa we were in excellent hands from beginning to end. The requirements were drafted between KOLOK, Troye the partner and Citrix South Africa.  We had very qualified consultants on site for the cut-over.  It was a smooth migration.  There were a few complex issues that came from how the ISP had configured routing in the MPLS.  These issues were resolved by Citrix.  We have subsequently removed all MPLS links. 

What was our ROI?

Easy under 18 months.

What's my experience with pricing, setup cost, and licensing?

If I was going to look at this project again now, I would investigate the option of using virtual appliances rather then physical appliances. I don't know enough about this option, but I think it would have some cost and give better DR options.  

Which other solutions did I evaluate?

We looked at the Cisco product at the time. (Briefly). But we found the Citrix product to be better because it uses a packet by packet switching, where as the Cisco apparently switched session by session to the best line. This was some time back, and I have not looked at the Cisco product since.

What other advice do I have?

I used to stress about line failures. MPLS was not working for me. MPLS gave me no visibility into the line redundancy. And MPLS is very expensive. SD-WAN was an easy choice for me.  Citrix has delivered. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gaurav-Singh - PeerSpot reviewer
Presales & Solutions Architect at UST Global España
Real User
Good security, documentation, and technical support, but the price should be lower
Pros and Cons
  • "The most valuable feature is security, as it gives me the port bindings that cannot be accomplished using other solutions."
  • "I would like to either see the price reduced or have it packaged with other products to give better value for the money."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

One of the use cases was as an optimizer in a low-bandwidth area where I wanted to replace the MPLS connection.

What is most valuable?

The most valuable feature is security, as it gives me the port bindings that cannot be accomplished using other solutions.

This solution gives me IPv6 layering over IPv4, which is helpful for some environments.

The documentation is very good.

What needs improvement?

I would like to either see the price reduced or have it packaged with other products to give better value for the money. For example, other solutions have multiple services embedded in their appliance, which gives better value.

For how long have I used the solution?

I have worked with NetScaler SD-WAN in several projects over the past three years.

What do I think about the stability of the solution?

This is a stable and mature product. We have few admin support cases and the maintenance is very limited.

What do I think about the scalability of the solution?

This solution scales out well. We generally work with large business and enterprise-level organizations.

How are customer service and technical support?

The technical support from Citrix is very good. If I am stuck while performing a setup, I can get immediate support while I am on the call.

Which solution did I use previously and why did I switch?

I have also work with similar solutions from Riverbed. I found that the documentation and support from Citrix were better.

How was the initial setup?

Setting up is a little bit complex. It is definitely not done with the click of a button.

For us, it normally takes about a week to understand the requirements and deploy it.

What's my experience with pricing, setup cost, and licensing?

As NetScaler is now, I find it quite pricey.

What other advice do I have?

My advice to anybody who is considering this product is to first understand the business and the requirements. No solution should be purchased in haste. I have seen businesses with proper tools but they don't know what to do with them.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
WAN Optimization
August 2022
Find out what your peers are saying about Citrix, Riverbed, Fortinet and others in WAN Optimization. Updated: August 2022.
622,949 professionals have used our research since 2012.
Transformation Delivery Head at a computer software company with 10,001+ employees
Real User
Good stability and scalability with very good technical support
Pros and Cons
  • "The scalability and stability are quite good in general."
  • "The initial setup could be a bit easier."

What is our primary use case?

We primarily use the solution for network latency authentication.

What is most valuable?

I don't have the level of detail to discuss the most valuable features of the solution. It doesn't come into my area of focus.

The scalability and stability are quite good in general.

What needs improvement?

I don't have too many details about what is lacking in the solution as I don't work with the solution in depth.

The initial setup could be a bit easier.

When it comes to networking from NetScaler, we have a continuous challenge in terms of getting and using other software.

For how long have I used the solution?

We've been using the solution for over two years now.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

The scalability of the solution is fine. It scales much better when companies choose to use the cloud.

How are customer service and technical support?

We normally contact technical support. We maintain different customer's clouds so we're constantly working with specific technical solutions and support. They are very good. We have a good relationship with them and have had good interactions overall.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is not that easy. We needed assistance with the initial installation.

What about the implementation team?

We had assistance from consultants who helped us with the implementation of the solution. We've had a long working relationship with them and are quite satisfied with the level of service they've provided to us.

What's my experience with pricing, setup cost, and licensing?

I don't have enough information on the pricing or what our company pays in order to discuss licensing in any great detail.

What other advice do I have?

We're using an older version of the solution, not the newest version.

We use the on-premises deployment model.

We don't use the solution ourselves, rather, we provide services to our clients.

We're testing it for a client right now. Whether the client will ultimately go with the solution is up to them.

Our company always promotes NetScaler, and for that reason, I'd give it a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Team Lead at Bajaj Allianz General Insurance Co. Ltd.
Real User
Enables us to check if a laptop is in our domain or not
Pros and Cons
  • "The VPN and the load balancing are the most valuable features."
  • "The reports need to be improved. We need to have them customized but they don't have that right now. I would like for them to have better system predictions. We don't have that right now. My system may be working fine right now but after making some changes, that can change."

What is our primary use case?

For the load balancing of the application is for load balancing and as a VPN gateway. 

How has it helped my organization?

We have a requirement where only the users who have a company laptop are connected to the system only using a VPN. We hand out the authority based on whether or not users have the company laptop or they can be converted by a company using the EPA, we can check if the laptop is in the domain or not. 

What is most valuable?

The VPN and the load balancing are the most valuable features. 

What needs improvement?

The reports need to be improved. We need to have them customized but they don't have that right now. I would like for them to have better system predictions. My system may be working fine right now but after making some changes, that can change and I would like to know about it. 

I would like to see better reports. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's been three years we have deployed this product and I have not had any downtime or any issues with the product. The product is stable.

What do I think about the scalability of the solution?

We can upgrade easily using the license. 

There are 20,000 users that are connecting to my boxes because my websites, and other applications are posted on the NetScaler box only. We only require two people for maintenance. One is the administrator of the network and the other person is monitoring it. One is the administrator and the other is the engineer. 

How are customer service and technical support?

Support-wise, they're good. 

Which solution did I use previously and why did I switch?

We were using another solution but it had limitations and a lot of downtimes. That's when we changed the product.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Licensing is good. I don't have any issues with the rationing of it. 

Pricing-wise, it is a little bit high compared to the other products which are the market right now. Because of the stability and availability of the product, I am fine with the price, but it's a little bit on the high side compared to the other products.

Which other solutions did I evaluate?

We also looked at Cisco Load Balancer and Radware. We did the PoC and we found the scale was good, so that's why we bought NetScaler.

What other advice do I have?

My advice is that if you want to implement NetScaler make sure to get Citrix support for help.

I would rate it an eight out of ten. I took off two points because of the bad deployment. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user140667 - PeerSpot reviewer
Principal ICT Architect with 501-1,000 employees
Real User
If you only take into consideration its features and capability, it is definitely one of the better products available.

Valuable Features

It would have to be the HDX WAN Optimization and Application Acceleration.

Improvements to My Organization

Ability to deliver content / applications over XenApp/XenDesktop to remote sites with Satellite links.

Room for Improvement

Optimization of CIFS traffic and its integration with Windows (ie. Branch Repeater with Windows or CloudBridge WS).

Use of Solution

Our current project is still ongoing, its been at least 4 years.

Customer Service and Technical Support

Anyone who leverages any Citrix product should consider a TRM agreement.

Other Solutions Considered

We do have Riverbed appliances as well that performs a similar function.

Other Advice

<ul> <li> Analyze your WAN traffic and usage first (ie. look at Latency, Round Trip Time etc)</li> <li>Analyze your applications and users</li> <li>Conduct a PoC to compare performance with and without acceleration</li> <li>If you only take into consideration its features and capability, it is definitely one of the better products available in the market to date.</li> </ul>
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user524055 - PeerSpot reviewer
it_user524055Sr.Engineer-High Touch Technical Services at a tech company with 51-200 employees
Real User

Haven't used this before.

it_user136041 - PeerSpot reviewer
Senior Platform Engineer at a integrator with 501-1,000 employees
Vendor
CIFS optimisation is really good and benefits are realised if using ICA also. Initial configuration can be problematic.

What is most valuable?

CIFS optimisation is really good and benefits are realised if using ICA also.

How has it helped my organization?

Using solutions like this reduces the increase on Telco bandwidth - inter site optimisations and using the accelerator software for mobile users can be of great assistance too.

What needs improvement?

The configuration is less than intuitive and it's important that the network is fully mapped out before trailing this.

For how long have I used the solution?

I am an integrator so I have configured and used this in 5 companies to date.

What was my experience with deployment of the solution?

Initial configuration can be problematic.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

Assuming the network is fully discovered, this scales really well.

How are customer service and technical support?

Customer Service: Not great - the first line support for this product is pretty much nil.Technical Support: Kind of relating to my comment above - plenty of people will sell you the product but you really need a skilled resource that has done this before - its not a product you want to learn while you are deploying it.

Which solution did I use previously and why did I switch?

No, but I have done POCs on the Riverbed and Bluecoat appliances before recommending CloudBridge.

How was the initial setup?

If full understanding is held of the network, it is pretty self explanatory if you have a network background.

What about the implementation team?

I am an integration consultant so I was effectively the implementer that Citrix used (as a 3P).

What was our ROI?

One of my clients has capped their Telco costs (so the ROI is really the Telco growth savings).

What's my experience with pricing, setup cost, and licensing?

Varies from client to client.

What other advice do I have?

Understand your network back to front. Make sure that your firewalls are well documented and that the network appliances in the company are well documented.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free WAN Optimization Report and find out what your peers are saying about Citrix, Riverbed, Fortinet, and more!
Updated: August 2022
Buyer's Guide
Download our free WAN Optimization Report and find out what your peers are saying about Citrix, Riverbed, Fortinet, and more!