We changed our name from IT Central Station: Here's why
Get our free report covering Trend Micro, Check Point, McAfee, and other competitors of Cisco NGIPS. Updated: January 2022.
563,208 professionals have used our research since 2012.

Read reviews of Cisco NGIPS alternatives and competitors

IT and Operations Manager at a financial services firm with 1-10 employees
Real User
Top 20
Scalable with an easy initial setup but technical support is terrible
Pros and Cons
  • "The initial setup is a breeze."
  • "When it comes to dealing with updates, there are often bugs on the solution. They should do a lot more testing before they release new versions."

What is our primary use case?

We primarily use the solution on the VPN for protection purposes. We utilize its antivirus capabilities as well.

What is most valuable?

I really like their general IT.

I like how it's possible for me to block other countries immediately if I see the need to do so.

The initial setup is a breeze.

What needs improvement?

The support the solution offers needs a lot of improvement. GFI took over the product and since the takeover, the support, the backups, the after-sales support, etc., has basically dropped off quite a bit.

When it comes to dealing with updates, there are often bugs on the solution. They should do a lot more testing before they release new versions.

For how long have I used the solution?

I've been using the solution for about five years now.

What do I think about the stability of the solution?

The solution is very stable. Organizations won't have to worry about the solution crashing. I consider it to be very reliable. We have only had one firewall go down in the five years we've been using it, and I can't recall any other problems.

That said, when it comes to major updates, they need to do a lot more testing before they release things. Last year there had been a lot of bugs in major releases. It may have been because of the takeover. GFI has since taken over the brand.

What do I think about the scalability of the solution?

The solution is pretty scalable. I updated it about two years ago and I didn't have trouble scaling. A company shouldn't have any problems expanding it.

How are customer service and technical support?

Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a hold of their support team. I'm a premium client. I tried everybody: America, Germany, UK, Africa. Everybody. That's unacceptable. There is no reason that their response should be that slow. In the past, I had managed to resolve issues quickly. That's not the case anymore. We're very dissatisfied with the level of service they are providing their clients.

Which solution did I use previously and why did I switch?

I've previously come across Barracuda. I've spoken to the team there. In terms of meeting our needs, I've found that, with a lot of other products, it's very modular. Kerio tends to keep everything in-house. Due to that, there are certain functionalities that I prefer to have with Kerio as opposed to other solutions.

How was the initial setup?

The fact that the setup is so easy is one of the solution's great selling points. It's straightforward. It's not complex at all.

It only takes one person to deploy and maintain the solution. The deployment itself only takes about an hour or two. Looking at the branches, it may just be 10-15 minutes of work for them. It's pretty quick. Of course, it depends on how many walls. A super basic setup is 10-15 minutes, however, if you have to put in a lot of rules, it will take longer because that process takes time.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We're using the latest version of the solution.

I would recommend the solution. It doesn't take too many people to set it up or maintain it, like, for example, Cisco, which is a bit more complex and difficult.

I would rate the solution seven out of ten, and that's mostly due to the fact that their support is so awful right now. If their support was better and more reliable, I would rate them much higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a tech company with 11-50 employees
Real User
Top 5
A mature product with good integration capabilities, however, it needs to be more affordable
Pros and Cons
  • "Cisco has always been a premium product. There's a lot of other entry-level solutions. This is more robust."
  • "The company needs to make its solution more affordable to make it more accessible to larger markets. Otherwise, it's seen as an enterprise-level solution that small or medium-sized organizations can't afford and therefore they won't even look at it."

What is most valuable?

The product is quite mature. Cisco is well known within the industry.

The solution's most valuable aspect is that it is extremely integrated. The product basically comes with the firewall features including IPS, URL filtering, malware, et cetera. The integrated features are great.

The functionalities of the product are pretty good.

Cisco has always been a premium product. There's a lot of other entry-level solutions. This is more robust.

The solution offers a good mix of features. You can always add more modules as you need to if you need even more features.

What needs improvement?

The pricing of the solution can be improved. It's not cheap. It's quite expensive.

The company needs to make its solution more affordable to make it more accessible to larger markets. Otherwise, it's seen as an enterprise-level solution that small or medium-sized organizations can't afford and therefore they won't even look at it.

For how long have I used the solution?

I've been using the solution for quite a long time. It's been ten or 15 years. I have well over a decade of experience under my belt.

What do I think about the stability of the solution?

The solution is stable. We find Cisco to be very reliable. It doesn't crash or freeze. There aren't bugs or glitches that disrupt its performance. It's good. There's never been an issue.

What do I think about the scalability of the solution?

The solution can scale. It's designed more as an enterprise-level solution, so it's good for larger companies.

How are customer service and technical support?

The customer support is great. We're quite satisfied with the level of service Cisco provides. They're knowledgeable and responsive.

Overall, we find that they have the best technical support in the business. Their support is quite competent in terms of their technical skills, more so than other competitors. If you face any issues, you can call them at any time and get the answers you need to resolve whatever is going on.

Which solution did I use previously and why did I switch?

I've used a variety of other solutions. I've used Check Point, Palo Alto, and Juniper as well.

We primarily like Cisco due to the fact that their technical support is great. By far, it's the best I've ever seen.

How was the initial setup?

The solution's initial setup is very straightforward. It's not complex at all.

What's my experience with pricing, setup cost, and licensing?

The solution's costs are quite high. It's a turn-off in terms of actually using it. It's more of an enterprise-level solution. It's not ideal for smaller organizations as the cost to run it would be out of their budgeting capabilities.

What other advice do I have?

We use a few different Cisco solutions. 

We're a Cisco partner. We have a business relationship with the company.

We're dealing with the latest version of this particular solution.

I'd rate the solution seven out of ten. 

The value for money it should be there. Which means good features, good functioning things are there, but they need to make it more affordable for big market. If they were able to price the solution to make it more affordable for more clients that may not be enterprise-level, they've have a bigger footprint.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Network Engineer at a comms service provider with 10,001+ employees
MSP
Top 10
Very stable with good technical support, but can be quite expensive
Pros and Cons
  • "The technical support on offer is very good."
  • "The solution is pretty expensive."

What is our primary use case?

We primarily use the solution for email scanning.

What is most valuable?

The solution is very good at tracking attacks.

The solution automatically upgrades itself well in order to be effective against future attacks.

We can manually bypass IP addresses and DNS entries if we need to.

The technical support on offer is very good.

What needs improvement?

Right now, we are stuck with an older platform, 1400 N. It's more like a software base, so bypassing is done through software. If you go with the newer system, for example, the 4-40s, that's a hardware-based bypass, so those are more powerful. It has more throughput.

The initial setup is not straightforward.

The solution is pretty expensive.

For how long have I used the solution?

We've been using this solution for many, many years so far. It's been a while at this point.

What do I think about the stability of the solution?

The stability is excellent. It's 99.9% stable. There aren't issues with bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution is scalable, however, you need to swap the box. It's not the kind of scalability that you can do it via software. You need to swap the box and get a better model to expand it out. That said, it can scale. A company that needs to scale can do so. It just takes a hardware upgrade.

How are customer service and technical support?

We've dealt with technical support in the past. We've found them to be very good. They are responsive and knowledgeable. They are helpful. We're satisfied with the level of support we receive.

Which solution did I use previously and why did I switch?

We also use Splunk. We use both together. Splunk will warn us if something is happening, and then we can use TippingPoint to block access as necessary. We tend to use Splunk everywhere.

How was the initial setup?

The initial setup is not so easy. It's not that it's complex, per se. It's just not super-simple. You need some technical folks to manage it. It's not like anybody can do it. You have to have some knowledge. Otherwise, you'll run into a lot of issues.

What's my experience with pricing, setup cost, and licensing?

This is not the cheapest option. The solution is quite expensive.

Which other solutions did I evaluate?

We're currently looking at Cisco and considering deploying their solution in the new year.

What other advice do I have?

I'd recommend the solution, however, it depends on what a company needs. Before jumping in, a company needs to ask, themselves questions like: "What's our requirement". That said, for general enterprises, it's a good enough option. 

For our organization, however, as of next year, we're going to move away from it and deploy with a Cisco-based solution.

Overall, I would rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network & Security Engineer at a tech services company with 11-50 employees
Real User
Top 10
Good interface, easy to manage, and very stable
Pros and Cons
  • "Its interface is the most valuable. It is quite easy to manage."
  • "Its performance can be better. We have had performance issues in the past, but we sometimes tend to find that it is more related to what we do in our network than anything else. It is quite a good product, and there isn't much to improve."

What is our primary use case?

We use it for our end customers. I am a network engineer for a company that looks after airlines.

What is most valuable?

Its interface is the most valuable. It is quite easy to manage.

What needs improvement?

Its performance can be better. We have had performance issues in the past, but we sometimes tend to find that it is more related to what we do in our network than anything else. It is quite a good product, and there isn't much to improve.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It seems to be very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We don't really use them. There is plenty of stuff online, and it is more of a learn as you go.

How was the initial setup?

It is quite straightforward, but it can be complex if you are on the cloud. A lot of our customers are cloud-based, and it is a little bit tricky trying to set them up.

What's my experience with pricing, setup cost, and licensing?

It is not expensive as compared to Cisco.

Which other solutions did I evaluate?

The customer decided what they were going to use. We didn't have a say in it.

What other advice do I have?

I would advise others to go for the training courses. One good thing about FortiGate is that you have got free training.

I would rate Fortinet FortiGate IPS an eight out of ten. It is quite a good product, and there isn't much to improve.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Trend Micro, Check Point, McAfee, and other competitors of Cisco NGIPS. Updated: January 2022.
563,208 professionals have used our research since 2012.