Cisco Unified Contact Center Enterprise Reviews

Name: Cisco Unified Contact Center Enterprise
Brand: Cisco
Rating: 4.5 (1 reviews)

Vendor: Cisco

4.5 out of 5

1 review
100% willing to recommend

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What is Cisco Unified Contact Center Enterprise?

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Get the Contact Center Infrastructure Buyer's Guide and find out what your peers are saying about Cisco Unified Contact Center Enterprise, Five9, Cisco Unified Contact Center Express and more!

Cisco Unified Contact Center Enterprise is the #2 ranked solution in top Contact Center Infrastructure solutions. PeerSpot users give Cisco Unified Contact Center Enterprise an average rating of 9.0 out of 10. Cisco Unified Contact Center Enterprise is most commonly compared to Five9: Cisco Unified Contact Center Enterprise vs Five9. Cisco Unified Contact Center Enterprise is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a insurance company, accounting for 49% of all views.

Buyer's Guide

Contact Center Infrastructure

March 2026

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Helped 884,732 peers since 2012

Cisco Unified Contact Center Enterprise mindshare

As of March 2026, the mindshare of Cisco Unified Contact Center Enterprise in the Contact Center Infrastructure category stands at 21.3%, down from 24.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.