- Usability
- Ease of integration
- Security
- Perfection
- Documentation
The ease of integration and documentation are valuable features.
What is most valuable?
What needs improvement?
Some usability issues need to be improved.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
There were no issues with the deployment.
What do I think about the stability of the solution?
This is the stand-out point with Cisco CC. It's very stable.
What do I think about the scalability of the solution?
Cisco provides cost effective options for migration from Express to Enterprise CC suites.
How are customer service and technical support?
Customer Service:
8/10
Technical Support:9/10
Which solution did I use previously and why did I switch?
No other solution was used.
How was the initial setup?
It's easy if you follow the documentation.
What about the implementation team?
We did it in-house.
What was our ROI?
It's satisfactory.
What's my experience with pricing, setup cost, and licensing?
It's fairly costly but it's worth it.
Which other solutions did I evaluate?
- Avaya
- Genesys CC
What other advice do I have?
Read the documentation which Cisco has provided.
