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Cisco Contact Center Enterprise OverviewUNIXBusinessApplication

What is Cisco Contact Center Enterprise?
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Cisco Contact Center Enterprise was previously known as Contact Center Enterprise.

Cisco Contact Center Enterprise Customers
Cimpress, Energisa, Raiffeisen Bank
Cisco Contact Center Enterprise Video

Archived Cisco Contact Center Enterprise Reviews (more than two years old)

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Waqas Amin - PeerSpot reviewer
Sr. Cisco Collaboration Presales Engineer at IST Networks
The ease of integration and documentation are valuable features.

What is most valuable?

Usability Ease of integration Security Perfection Documentation

What needs improvement?

Some usability issues need to be improved.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

This is the stand-out point with Cisco CC. It's very stable.

What do I think about the scalability of the solution?

Cisco provides cost effective options for migration from Express to Enterprise CC suites.

How are customer service and support?

Customer Service: 8/10 Technical Support: 9/10

Which solution did I use previously and why did I switch?

No other solution was used.

How was the initial setup?

It's easy if you follow the documentation.

What about the implementation team?

We did it in-house.

What was our ROI?

It's satisfactory.

What's my experience with pricing, setup cost, and licensing?

It's fairly costly but it's worth it.

Which other solutions did I evaluate?

Avaya Genesys CC

What other advice do I have?

Read the documentation which Cisco has provided.
Disclosure: My company has a business relationship with this vendor other than being a customer: ATP partnership.