Cisco Unified Contact Center Express Reviews

Name: Cisco Unified Contact Center Express
Brand: Cisco
Rating: 4.5 (1 reviews)

Vendor: Cisco

4.5 out of 5

1 review
100% willing to recommend

What is Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

Cisco Unified Contact Center Express is the #3 ranked solution in top IVR Systems and top Contact Center Infrastructure solutions. PeerSpot users give Cisco Unified Contact Center Express an average rating of 9.0 out of 10. Cisco Unified Contact Center Express is most commonly compared to NICE CXone: Cisco Unified Contact Center Express vs NICE CXone. Cisco Unified Contact Center Express is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Cisco Unified Contact Center Express mindshare

Product category:

As of November 2025, the mindshare of Cisco Unified Contact Center Express in the IVR Systems category stands at 17.0%, up from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IVR Systems Market Share Distribution
Product	Market Share (%)
Cisco Unified Contact Center Express	17.0%
Nuance IVR	14.8%
Cisco Unified Customer Voice Portal (Unified CVP)	9.8%
Other	58.4%

IVR Systems

Key learnings from peers

Valuable Features

"This solution provides uni-channel Service support and is fully integrated with our DB."

Room for Improvement

"This solution could be improved with better support for higher education and healthcare."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Top industries

By visitors reading reviews

Financial Services Firm

14%

Insurance Company

10%

Government

Computer Software Company

Comms Service Provider

Manufacturing Company

University

Healthcare Company

Energy/Utilities Company

Outsourcing Company

Educational Organization

Performing Arts

Hospitality Company

Legal Firm

Construction Company

Wholesaler/Distributor

Marketing Services Firm

Logistics Company

Recreational Facilities/Services Company

Recruiting/Hr Firm

Retailer

Engineering Company

Media Company

Non Profit

Compare Cisco Unified Contact Center Express with alternative products

Learn more about Cisco Unified Contact Center Express

Cisco Unified Contact Center Express was previously known as CCX.

Cisco Unified Contact Center Express customers

Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.