Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
| Product | Mindshare (%) |
|---|---|
| Cisco Unified Contact Center Express | 15.4% |
| Nuance IVR | 12.4% |
| Cisco Unified Customer Voice Portal (Unified CVP) | 9.2% |
| Other | 63.0% |
Cisco Unified Contact Center Express was previously known as CCX.
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
| Author info | Rating | Review Summary |
|---|---|---|
| Operation Director at Dammam University | 4.5 | We use this solution for customer service, valuing its uni-channel support, DB integration, IVR, and ACD. While Cisco Finesse is amazing, we desire improved support tailored for higher education and healthcare. |
