Carahsoft Reviews

My main use case for Carahsoft is that I am able to attend training online, but I am not allowed to attend in person, making it a really good way for me to learn about new technologies without having to leave my chair. It is wonderful, and I appreciate it.

I was specifically interested in learning about Smartsheets and new technology with AI, so I look for that on the list of the training offered. If I see something that has already been pre-recorded, I do the on-demand so I can learn about the technologies without feeling stupid.

What I appreciate most about the on-demand aspect of Carahsoft is that the people in the training are experts in their field, so I trust their knowledge and experience more than going to a class in a college environment where they do not know the government way of doing business.

I would say that learning from the experts in the field and knowing that they have long experience, over five years of experience, is the best feature Carahsoft offers, which makes me more able to trust their advice.

I appreciate the way I can look at the calendar and see what is coming up in advance to sign up for them and have them automatically notify me as a reminder. Specifically, I appreciate that some of the trainers call me because some of the trainers are very outgoing, and I appreciate talking to them on the phone; I do not necessarily prefer to always be on chat or webinars.

I find that it is made available to me for free, so I do not pay a cost for it.

Carahsoft helps me learn faster and learn about technologies that I do not understand, enabling me to learn effectively.

I would appreciate an individual Carahsoft representative so that I could build a relationship with one person instead of getting five different people calling me for the same event every day.

I have been using Carahsoft for training online since COVID, so I would say it has been quite a while.

In my experience, Carahsoft is stable.

As far as I know, customer support with Carahsoft is great; everything I have asked for, I have gotten.

I would rate the customer support a 10.

I previously used Acquisition University for training before Carahsoft, but I switched because I do not prefer military examples and learn better from people in the real world.

I evaluated many other options before choosing Carahsoft, but I do not remember what they were.

I think the timing is good, the length of the class is good, and I appreciate that it happens maybe once a month so that I do not have to overload my schedule with things every day; once a month for two hours is great.

My advice to others looking into using Carahsoft is to sign up for as many courses as possible and attend any events that you are allowed to; it is great.

I think Carahsoft is a great resource, and you should keep growing as much as possible. I rate this review a 10.

My main use case for Carahsoft is distribution.

A quick specific example of how I use Carahsoft for distribution is that we centralize all of our quoting and transactions through Carahsoft instead of going direct.

The process of using Carahsoft on a day-to-day basis is much easier and more efficient.

Regarding my main use case with Carahsoft, I would like to add that we started with centralizing our renewals and are working with an alignment with the new sales teams, so it's an ongoing process.

Centralization through a distributor has made it so that both our renewals and sales teams spend less time generating quotes, less time having to follow up with customers, and more time going after making sure opportunities get closed and finding new opportunities.

I can share specific outcomes or metrics from that positive impact: I'd say that we've given at least four to five hours back to each of our salespeople every week by not having to generate paperwork or do follow-ups. We've also seen anywhere from a 25 to 35% growth in individual opportunities and an increase in renewals by at least 10%.

The best features that Carahsoft offers are efficient quoting, sourcing of net new opportunities, marketing, and holding contract vehicles.

Out of those features, holding contract vehicles has made the biggest impact for my organization thus far because it removes the need for my organization to hold our own contracts, negotiate our own contracts, and update them ourselves.

I wish Carahsoft would offer more direct integrations between CRMs, and I would also appreciate more introductions internally with like-minded vendors or complementary vendors within Carahsoft's ecosystem.

Regarding needed improvements at Carahsoft, I think sometimes their marketing teams can be a little bit reactive as opposed to proactive, so I would appreciate more proactive marketing from them.

I have used Carahsoft for about 20 years.

Customer support at Carahsoft is superb.

I would rate the customer support at Carahsoft a nine on a scale of one to ten.

Previously, this organization had used DLT as a distributor, and we moved away from them because they were not responsive to our needs.

I have seen a return on investment with Carahsoft in all three areas, as we've not had to hire more people, we've relied on Carahsoft, and we've seen better metrics in closing of business and time saved, as our sales teams do not need to spend much time on paperwork.

Before choosing Carahsoft, I did not evaluate other options, as Carahsoft was considered the best in the business and therefore I went with them first.

My advice for others looking into using Carahsoft is to be open, transparent, and willing to work with them, but also not be afraid to ask them about best practices and how they can better work together with your organization.

Before we wrap up, I want to add that I appreciate Carahsoft as an organization overall. They've grown incredibly well, work well with their vendors, employ industry best practices, and know as much about the government market as just about anybody, so it's always been a pleasure to work with them.

I would rate this review a nine overall.

Carahsoft is not a product but a distributor that sells various types of software. I have been working with Carahsoft primarily for selling to the US government because they have a GSA or General Services Administration contract, making it easier and faster to sell to the government. Additionally, large corporations can buy software through Carahsoft to avoid lengthy procurement cycles due to Carahsoft's marketplace.

Carahsoft has helped us primarily in selling to the US government efficiently and swiftly. Their marketplace allows large companies to purchase without going through the usual procurement cycle and RFP processes, which has worked out well and supported Carahsoft's growth.

The most valuable feature of using Carahsoft is their ability to sell to the US government through their General Services Administration contract, which simplifies the process of entering contracts with the government.

Carahsoft is a distributor and reseller, which means we need to give them a margin on the software sold, thereby reducing our revenue. 

It would be beneficial if Carahsoft enabled their people to deliver the software and similar services, as they currently do not provide these. They are strictly a distributor.

I have been using Carahsoft for about twelve to 13 years.

Carahsoft is a stable organization. They have been growing year over year, and I do not foresee them going anywhere.

Carahsoft scales well as they are a distributor with no products of their own that could present scalability issues.

The support team at Carahsoft varies in proficiency depending on how well the software vendor has enabled them. They are not bad overall, although they may struggle if not sufficiently enabled, but they are generally fine.

Neutral

We have experienced a positive return on investment from integrating Carahsoft.

Carahsoft's pricing is determined by the software vendors' pricing. If a vendor provides a margin, the prices remain the same as set by the software company. If no margin is provided, Carahsoft may have to mark up the price, thus increasing costs for the end customer.

Carahsoft is strategic, and it is important for organizations considering them to understand their requirements and how Carahsoft fits in. They work well with partners and organizations and are a good company to work with if you have the need.

I'd rate the solution seven out of ten.