Brightcove Reviews

My main use case for Brightcove involves our e-commerce website targeting beauty-related products, where our content creators developed videos for us that we utilized as reviews. I utilized Brightcove for hosting and managing video content for our website, including embedded videos and the tracking of the videos.

A specific example of how I used Brightcove for our e-commerce website includes a reels-kind of feature where we post all the user-related feedback for a specific product. For example, if I'm using a perfume from Sephora, we would ask the user to create feedback for the specific products or even for promotions. We collect those videos and host those videos on Brightcove, and we embed Brightcove player onto our application so that a wider audience can see it.

This was the primary feature our app received for utilizing the video content, streaming, as well as tracking the viewer engagement about how our team interacted with Brightcove.

Brightcove offers some of the best streaming solutions available, integrating very well with mobile and native devices like iOS and Android, and fantastically with the web as well, giving high-quality video streaming with advanced analytics and enterprise-level control.

Brightcove's integration with mobile and web supported our team very smoothly. Brightcove integrates with native devices as well as iOS, Android, and web seamlessly. We had a React application where it integrated smoothly, and the team from Brightcove for the initial setup and integration was very helpful, with really good documentation to support integration.

Brightcove is highly scalable and performant, with high-quality videos. We can switch to any mode and it gives great customization to the player integration. We could customize the integrated player based on our requirements, including creating chapters, which represents one of the best use cases we have utilized from Brightcove.

Brightcove is already an amazing tool; the only consideration is that it is somewhat costly compared to other products, but that is justified because of the features they provide. It is simple to use, but for the initial setup, we had to connect with the Brightcove team. The initial integration could have been simpler.

The tool is already amazing, but if the initial integration could have been a little simpler, it would have enhanced it further.

I have used Brightcove for two and a half years.

Brightcove is highly stable and very scalable; performance-wise, it is very good.

Brightcove is super scalable, handling huge traffic during our offered days, especially during festival seasons. We see a surge of huge traffic coming in, and Brightcove never fails us; it has always been the best.

Brightcove's customer support is amazing; the people throughout both the customer support and technical support have been phenomenal, and we have been receiving continuous support even after the initial setup from the team.

We did not have any previous solution for actual streaming; we just had our simple videos and through a URL, we would open the player and utilize it. However, Brightcove provided us a packaged, consolidated solution that could simply be integrated in all types of applications, whether web, iOS, or Android.

Brightcove integrates with native devices as well as iOS, Android, and web very smoothly. We had a React application where it integrated very smoothly, and the team from Brightcove for the initial setup and integration was very helpful, with really good documentation to integrate.

We had a React application where Brightcove integrated very smoothly, and the team from Brightcove for the initial setup and integration was very helpful, with really good documentation for integration.

In terms of return on investment, I can share relevant metrics indicating that the user footprint had increased significantly. We saw a good amount of increase in user retention on the website and a significant increase in profits since people were more trusting and relying on the video feedback for the product and purchasing, which increased our demand.

My experience with pricing, setup cost, and licensing indicates that while the pricing is somewhat higher, that is justified with the quality they provide. In terms of purchasing and licensing, it was a smooth process; the team was very cooperative and connected with our team throughout.

We did not evaluate many other options before choosing Brightcove as it is best-in-class; we straight away had a clear understanding of utilizing Brightcove itself.

Brightcove is a powerful and dependable platform, especially suited for enterprise use. It has great accessibility, is reliable, delivers high-quality video streaming, and provides tracking for viewer engagement, making it best in class. Brightcove is a great tool to be utilized for good industries and for someone who wants to really promote their business and scale it. I would rate this product a 9 out of 10.

Private Cloud

Other

We have been using Brightcove to host our corporate videos on the website and link it to our corporate website where we engage with the product videos and also with personal interviews and demo videos of our products.

We record a video or create a video through one of our video creation tools, and then we host it on Brightcove, provide all the necessary details, descriptions, and tags, which are necessary to set the video in the right category, and then we get the URL to publish that video on our Adobe Experience Manager website.

We were looking for the right platform where we can host our videos and maintain our GDPR compliance and policies. YouTube was one of the preferred open-source platforms where we can publish our public videos, but to host our private videos, we were looking for an alternative and Brightcove did the job very well.

The best feature of Brightcove is that there is a good UI interface and it can host large videos very smoothly. There is no lag in filtering the video and the buffer time is also much less compared to other platforms.

When I'm talking about large videos, the videos can go up to 5 GB in size. When I'm talking about the UI, the moment I upload a video, all the relevant fields pop out where I know it's a guided journey that is created by Brightcove's UI tool, which helps me follow the steps very easily and get the video hosted on the platform very fast.

Brightcove, being one of the great tools, was the first premier tool that we used to get the videos hosted on the website, but then there were a lot of downsides to this product. To be very precise, I can tell you the reporting suite and the analytics suite they have is not up to the mark. There are a lot of enhancements needed, and modern tools are required. In terms of pricing, their pricing is on the higher side of things based on other platforms. If I have to give an example like Vimeo or Wistia, Brightcove generally falls on the higher side in terms of expenses.

As I said earlier, the pricing is one of the things that needs to be on the lower side of things. About the reporting suite, we know we have latest advanced tools like Adobe Analytics which can do the job very easily, so Brightcove's team needs to work on that as well.

Giving support in real-time is one of the things that I would say is not a major aspect, but some additional effort is needed on that side where the technical team is responsive in a very quick time and in a very short span of time.

I believe the organization also needs to put a wall around it because right now, I know we can trust the system, but there are times where we have seen a data leak issue in different AI tools, so there is a trust that needs to be built before AI can be utilized one hundred percent on Brightcove.

I have been using Brightcove for the last four years.

When multiple users are using Brightcove within the same network, the speed of the platform is a little bit slow, and uploading a video takes time. When I am trying to extract a report for a video that belongs to a particular category, finding that category and the right video on the platform takes a lot of time because we have a lot of videos in our library. Scalability is not a major issue, but there is an issue.

We were using Vimeo, but it is a public platform and our private videos are something that we wanted to limit to the outside world. Because of which we were looking for a partner who can give us the private space where we can only share the videos with our private users. That was done and we were looking for a tool outside the Vimeo world. We had other options, but Brightcove seemed a trustworthy source, so we relied on it.

In terms of speed, multiple videos can be hosted in multiple windows of a browser, and the speed is good. The only guided thing is the information for the video details, so in terms of ROI, the time saving is good in terms of the speed. One person can do the job of three persons in terms of uploading the videos, so in terms of time saving, it does deliver results. Because one person can do the job of three, we can save the money of those two resources, so we get a win-win situation in both cases.

The pricing and cost setup is high. Procuring the license is not a tough job, but if Brightcove can be the preferred partner with organizations like Thermo Fisher, there is certainly a re-evaluation that needs to happen on Brightcove's side.

We had a chance to actually look at Adobe's own DAM for hosting the videos, but the choices were very limited. We had a challenge with Adobe DAM in terms of speed and other things, so we tended to rely on the platform which is trusted by most of the users. Brightcove was the first name which was recommended by most of our partners and even clients, so we decided to go with it.

The output of Brightcove's AI capability, if I have to score out of ten, I would say it is eight, considering the quality it generates based on the prompt. Why eight? Because there is a lot of prompt skill which is needed from the user side, and then there is an understanding which Brightcove's AI engine needs to take in the appropriate way and generate the right insights for the user. There is a lot of guidance which is needed, and the user needs to be aware of their methodologies. Prompt engineering is something which creates a little bit of challenge.

If someone is looking for a private space, a safe space to host private videos and limit the users from accessing them outside their domain, then Brightcove is one of the trustworthy tools and can be recommended.

I wanted to wish Brightcove's team good luck for the issues I highlighted about improving their reporting suite, a basic hosting platform, good streaming speed, and some improvement in terms of their technical support.

I have given this review a rating of six out of ten.

Private Cloud

Other

My main use case for Brightcove involves creating or maintaining a webpage where we also get video assets. To display the video, we need to upload the video into Brightcove and publish it by filling in the required fields, the metadata, and the necessary options to enable. All that back-end work happens in Brightcove, then we publish the video. Later on, we come to AEM, search for the video, and implement that video on the page, and then we publish the page. That's how we make the Brightcove video live on our page and upload the video asset into Brightcove platform.

Recently, I worked on a big project where we had eleven pages under a single parent page, and each page has multiple videos to accommodate, so I had to upload all the videos to Brightcove while adding the necessary metadata and options. First, I published all the videos in Brightcove. Then, we came to the AEM platform, selected the published video because AEM and Brightcove app have been integrated. This integration makes it easy for us to search for the video through AEM and display it on the webpage. This is how I used Brightcove to upload these multiple videos at once and publish them on the webpage. Additionally, since I was handling multiple videos, Brightcove was very useful for uploading multiple videos at a time and filling in the required necessary details, such as metadata and the required options.

I would say the best features Brightcove offers include the different user experiences, such as interactive videos, playlists, and the video player, with the interactive video experience being my favorite.

Brightcove has significantly impacted our organization from a business perspective. Since I'm working in a marketing team, we deal with a lot of new product launches, campaigns, page revisions, and new page creations, so video holds significant importance for displaying our products and demonstrating our services for customers. It is mandatory for us to display at least one video on a page when we design an AEM page for our marketing purposes, highlighting the crucial role video plays in our business.

In terms of specific outcomes, I would point to higher conversion rates, as our analytics reports indicate a lot of clicks and views on the videos on our webpages. For example, in the last week, we achieved a forty-five percent click-through rate, which translates to good conversion and improves the overall page performance and sales.

I would like to share a few observations about my experience with Brightcove platform. Overall, my experience has been quite positive, and I think it is a good platform, especially for enterprise websites. One thing I appreciate about Brightcove is that it provides multiple options for media storage and management, making it relatively easy to find and manage different types of videos. From a website visitor's perspective as well, different options and experiences are available for presenting videos, which is useful for enterprise websites with various business requirements. However, I feel there is an opportunity for improvement in the user experience for those uploading and managing the videos. Sometimes, quite a few buttons, options, and settings are presented on the interface, making it difficult for users to clearly understand which option they need to use. Especially for someone not using the platform every day, the number of available options can feel overwhelming. If the interface could be simplified or the options organized in a more intuitive way, it would make the content management experience much easier and more efficient. Overall, I would say Brightcove is a strong platform for enterprise video management, with the main opportunity being simplifying the experience for video uploaders and content managers.

I believe the user experience is an area for improvement as I have already mentioned. The reason I choose eight out of ten is that I sometimes face difficulties when interacting with Brightcove to upload videos. Even with five years of experience on the platform, I found that Brightcove recently changed the interface to Prisma or something similar, and I do not remember the exact name. It took some time to get accustomed to the new platform, so I believe if the interface could be simplified even more, it would greatly enhance the user experience.

I have been using Brightcove for the past five point two years.

We use a public cloud for Brightcove. We all have one credential to access and upload videos, activate and deactivate videos, edit videos, and publish videos to YouTube and other channels. I think we use another provider for Brightcove, but I am not certain which one.

My advice to others looking into using Brightcove would be positive, as it is user-friendly, multi-channel integrated, and makes it easy to find the videos we upload. The video ID feature is very helpful, and the options provided by Brightcove are truly useful for anyone looking for enterprise-level web management. All these aspects make it a strong recommendation for new users who want to get started with Brightcove. I rate Brightcove eight out of ten.

Public Cloud

Other

For Brightcove, we use all of their video products, including video storage and management. We performed a huge migration from a legacy, analog, manual platform. It was not even a platform—it was just manual video consisting of hundreds of thousands of videos to Brightcove.

We were converting analog video files to archived files from Georgia Public Broadcasting, which is part of the National Public Broadcasting Network. I live in the state of Georgia and was an executive at the state of Georgia. Brightcove won the contract through a colleague named Missy. We moved hundreds of thousands of videos from an old legacy platform into Brightcove, and they still use it today. Georgia Public Broadcasting uses that platform, and all of the state of Georgia's video assets are archived and streamed either live or as repeats where you can view something from yesterday or twenty years ago or fifty years ago in that platform. The whole idea was trying to get everything stabilized in a digital world rather than on this analog system that was deteriorating over time.

I recommended it for a client who was a government entity, and I cannot disclose too much because I am under an NDA, but I am a big fan. Brightcove is a fantastic platform. They are doing much more than just video now. There is such a wide variety of content management capabilities. One of the features we really liked was their forward-thinking approach, especially from someone I worked with who came from the AP Newswire, which gave me a lot of respect for her recommendation and her strategic thought about how we should approach moving all this content over. Her team was amazing. I had a very good experience with the product.

Studio is the Brightcove feature I recommended. The Designer piece was also really the two pieces that the client was most interested in. Being able to control layout and video layout was important. One aspect they really liked was the vector video features. Cross-browser mobile capability was one of the most important aspects, which they have revolutionized. Produced video shows up in high quality no matter what kind of device you are on, whether it is an Android or an Apple product or a desktop or a tablet. For this particular client, that was very, very important. They were also producing training videos, which was crucial, including onboarding HR video production and how-to videos. They also did compliance videos, including the required behavior at work training and OSHA training for work safety. Being a federal government entity, they were highly regulated. The ease of use of the platform was critical. Back when I used it years ago, the user interface was easy and required very little training. You could bring in a novice professional marketing person, video production person, or even an administrative person and it did not take a lot of effort getting people up to speed.

I once worked on a Coca-Cola project to migrate and consolidate their websites to Adobe AEM, which was a complex transition. It is partly technology and partly managing human behavior since we are changing mindsets about producing engaging video content.

I know companies include ITA Group that engage Brightcove for managing live feeds during virtual events. They register people through Cvent, but they utilize Brightcove to deliver quality live feeds for attendees.

This feature has become crucial post-COVID for events so that if attendees cannot be physically present, they can still participate. It is more complicated to set up than your typical conferencing software such as Zoom.

One of the features we really liked was their forward-thinking approach, especially from someone I worked with who came from the AP Newswire, which gave me a lot of respect for her recommendation and her strategic thought about how we should approach moving all this content over. Her team was amazing. I had a very good experience with the product.

Studio is the Brightcove feature I recommended. The Designer piece was also really the two pieces that the client was most interested in. Being able to control layout and video layout was important. One aspect they really liked was the vector video features. Cross-browser mobile capability was one of the most important aspects, which they have revolutionized. Produced video shows up in high quality no matter what kind of device you are on, whether it is an Android or an Apple product or a desktop or a tablet. For this particular client, that was very, very important. They were also producing training videos, which was crucial, including onboarding HR video production and how-to videos. They also did compliance videos, including the required behavior at work training and OSHA training for work safety.

The integration of Brightcove with Adobe was very seamless. I liked that there were people at Adobe who knew Brightcove very well, and vice versa. That made it easy for both to communicate and made the client feel comfortable about the integration pieces that needed to happen. I am not technical. I am more focused on business strategy and marketing.

Brightcove is known for its high level of hands-on support. You get an account manager and training if you need or want it. There are a lot of benefits to using a platform such as Brightcove, so it was a no-brainer for me that they would choose this product. Their pricing was relatively good. I do not remember the specifics of the package, but we ended up choosing either the enterprise or enterprise plus package.

For analytics, I do not have a lot of experience with advanced analytics. I know it is a capability, but part of the reason we chose them was I have not used that piece of their product, so I would not be able to speak to that.

Brightcove's content security is best of breed. It is why the government uses it a lot. They are in the government's SAM exchange in the United States. Any government agency wanting to use them finds contracting with them easy because they are already in SAM. Everyone pays the same price, and they use it primarily for security.

People at Adobe knew Brightcove very well, and vice versa. That made it easy for both to communicate and made the client feel comfortable about the integration pieces that needed to happen. I am not technical. I am more focused on business strategy and marketing.

Brightcove is undeniably reliable and stable. It is the best of breed, likely in the top one or two platforms available. There is really no other competitor delivering at this level. Their reliability encompasses both technology and personnel, which are crucial. Technical issues can be fixed over time, but it can be challenging to resolve personnel issues as that requires time for training and development. They hire excellent people, and I believe they have strong leadership within the company.

Brightcove could improve by making its pricing clearer. I am not a current user, so I do not want to comment extensively on the user interface, but everyone I have spoken to loves it. It is tough to reach a consensus on usability. Often you get a mix of opinions from technical users and those who are not. From a consulting perspective, clearer pricing would benefit them. There were indeed a few features in their product offerings that competing free platforms, including YouTube, offer, although I cannot recall the specifics.

The biggest concern revolved around locking down pricing. The elusive request a quote box could frustrate potential users who just want straightforward estimates rather than to involve another person to clarify costs. My primary concern with Brightcove is the reluctance to publish clear pricing. When faced with their request a quote options, I take a step back because I want to know how much I might be spending upfront based on specific needs, including the volume of videos I intend to manage.

I probably last used Brightcove in 2015, so it has been a while. It has probably been ten years. I have not actually been a user since probably 2016.

Brightcove is undeniably reliable and stable. It is the best of breed, likely in the top one or two platforms available.

Georgia Public Broadcasting uses that platform, and all of the state of Georgia's video assets are archived and streamed either live or as repeats where you can view something from yesterday or twenty years ago or fifty years ago in that platform.

Georgia Public Broadcasting wanted Brightcove because back then YouTube and other free services could not scale enough.

Brightcove is undeniably reliable and stable. It is the best of breed, likely in the top one or two platforms available.

Brightcove is known for its high level of hands-on support. You get an account manager and training if you need or want it. There are a lot of benefits to using a platform such as Brightcove, so it was a no-brainer for me that they would choose this product.

My customer was extremely happy from the sales process through implementation. In my past experience with them, it is a total ten. They did everything they could because they wanted that account really bad due to its size and how costly it was.

Their service model is very hands-on, but the platform is so easy to use that you do not need a lot of support. If you can use Instagram or Facebook, you can pick it up really easily, which prevents people from being left behind or slowing down progress.

From my perspective as a consultant, I find the initial setup of Brightcove totally straightforward and easy. It was not so back ten years ago. While it was not bad, it was new to everyone. Ten to twenty years ago, content management felt fresh and complex to many of us.

Brightcove was ahead of its time, and the implementation process for the federal client I worked with was simple. They successfully migrated their content without significant complications. They really had a great implementation team and a client that believed in the need for this system.

The integration of Brightcove with Adobe was very seamless. I liked that there were people at Adobe who knew Brightcove very well, and vice versa. That made it easy for both to communicate and made the client feel comfortable about the integration pieces that needed to happen.

I had Missy on the Brightcove side and a person named Jane on the Adobe side, along with three technical and business strategy people supporting the integration.

Everyone uses it a lot. They are in the government's SAM exchange in the United States. Any government agency wanting to use them finds contracting with them easy because they are already in SAM. Everyone pays the same price, and they use it primarily for security.

They do not want to be the most expensive but do not want to give it away for free either. The more you used it, the cheaper it got per piece.

Brightcove was a little smaller back then, but they were still enterprise-level for us. With a government contract, you have to go through very complicated procurement processes, so it was a long, about a year-long process to win the deal and then two years to get us operational. That was due to the sheer volume of videos we were trying to produce.

The biggest risk lies with security and privacy, and Brightcove excels in that aspect. Huge government agencies use them, and knowing that they handle significant clients like banks and financial institutions is worth any extra expense for a service that ensures your content is trusted and compliant with relevant laws. They have had decades to build and develop that security, supported by high-paying customers.

Based on my comprehensive experience with Brightcove, I would rate them an eight or nine. They serve certain businesses exceptionally well, particularly large clients with considerable content, security, or privacy needs, including government agencies or significant corporations such as Walmart. Other solutions might be more suitable for smaller clients or those without extensive media needs. My overall rating for this review is an eight out of ten.

My main use case for Brightcove is live video streaming and a video on demand platform.

I have worked for multiple companies where they provided a video on demand platform, including a state broadcaster, an indigenous broadcaster, and a satellite TV company. These organizations used Brightcove for building those platforms and delivering content to subscribers and users, including delivering live video transmission for sports and live events.

Among those companies, we have only used Brightcove for delivering the service.

Brightcove positively impacts my organization by preventing us from having to build a video on demand or delivery platform ourselves. Our businesses are focused on providing content to our users, not necessarily on building the platform. Having Brightcove cover this for us saves considerable effort since these are smaller organizations that may or may not have access to as many resources, making it easier for us to deliver on what we are supposed to accomplish.

The best features Brightcove offers include content ingestion, content delivery, and playback of content using the player both through the web and through different platforms we support such as smart TVs and mobile devices.

All features are important for my team. The ingestion is crucial for taking the master copies and providing different renditions, building the platform that also accepts the delivery of the content so that we do not have to build this ourselves. The playback is also helpful through the player as it supports many different plugins, including ones we need for DRM in order to show and accept certain content from certain publishers. The robustness ensures it works across all these platforms without us having to do too much work to accommodate each platform.

It also adds many features for ad playback, which we also needed, and it offers other features such as the ability to add captions and other content that users expect from a modern streaming platform.

Brightcove needs better support for React Native, as the video player that comes with it has native playback for Android and iOS, but we do not want to maintain so many platforms. We would prefer to build a React Native app that can run on multiple platforms, so support for a React Native player should be prioritized for Brightcove. The user interface could also be slightly improved because it can be hard to navigate when you have many videos and content on there. Additionally, it requires a bit of a learning curve, so documentation, videos, and tutorials could be provided to help users understand how to use Brightcove.

I have been using Brightcove for about five to six years.

We needed fewer engineers to build a video on demand platform because that functionality already exists within Brightcove. I am not certain about the money saved; it does have a premium that you pay for in order to use it versus building it yourself. However, as a smaller organization, we were able to deliver a video on demand platform for hundreds of thousands of users with just a few engineers, so it has been very useful in that regard. It also scales very effectively, so if we have an event with many users who want to watch a live sports event or a live performing event, it scales effectively and handles all the users we have. We are charged merely for the bandwidth that they consume.

I do not have any advice to give to others looking into using Brightcove. It is a straightforward product, and we have not had a botched implementation of it. However, it is important that if you do build a platform that integrates with Brightcove, you read the documentation carefully. Certain APIs are exposed for certain use cases, and it is crucial to review the documentation to understand what those are before designing applications that will consume or push content to Brightcove. I would rate this product an eight out of ten.

Public Cloud

Amazon Web Services (AWS)

My main use case for Brightcove is that our application is a fully video-based application with reels-kind of videos, live videos, and normal videos, and everything plays with the help of Brightcove.

On a day-to-day basis, I use Brightcove because our complete platform depends on Brightcove video platform. Our complete platform's video depends on Brightcove, and we have two kinds of use cases where we have videos that play from Brightcove cloud itself, and another use case is there are live videos which are also played from Brightcove cloud, but we have an option to play some videos locally and we use Brightcove player to play it manually in our application. The entire application depends on Brightcove video platform, and that is what we are working on, along with fixing bugs and implementing features with that.

Regarding my interaction with Brightcove, I usually integrate Brightcove SDK for iOS into our application to play videos. On a weekly basis, we receive analytics from Brightcove, which is very useful for us to know which video got many views and how the trend is going. I also work on building features on top of Brightcove, and that is my usual day-to-day work with Brightcove.

Brightcove has positively impacted my organization. Although I am not sure about visible changes, the analytical trend provides insights into how our video platform is being used by customers. I have mentioned before that analytics is the best part, along with the introduction of new features on top of it, such as linear DAI, which are already built into Brightcove and are easy to test. After implementing these features, I could observe good numbers in terms of views.

In terms of good numbers regarding views after using Brightcove, while we have been using it from the beginning, we see that including features of Brightcove for our application, such as linear DAI, has resulted in views increasing from 40,000 to 60,000 views. This shows a spike as we implement additional features to the normal streaming videos, leading to more customers utilizing those features, and thus the numbers are increasing.

The best features Brightcove offers, starting with analytics, is great as it helps us to view the current trend. For example, if a war is happening and we publish a video, Brightcove lets us know how many views are occurring. Another major feature I love is the reference videos, where if we upload a video to Brightcove cloud, it gives us a reference ID that we just need to provide to play the video instead of handling everything ourselves.

These features help me in my daily work. On a weekly basis, we extract the analytics to check the trend, comparing the current trend with the previous week's trend to see if there is a spike or if the graph is going down. With the reference videos, we just take the reference ID from the back end that is served to us on request, and pass it to Brightcove, meaning we do not need to manage the streaming, buffering, or loading, as those phases are managed by Brightcove itself.

There are many features available in Brightcove, apart from those I mentioned, including a preloading feature and a playback speed feature. I also worked on the preloading feature so that while you are watching the first video, the second video is already ready to play. Thus, if you move to the second video, you will not see any buffering or loading as it plays automatically, which is one of the cool features they have, but they need to improve a lot in that area.

Brightcove can be improved in several areas, starting with the pre-roll with the first frame issue which has been a longstanding problem for me. I understand Brightcove is built on top of AVPlayer, Apple's native player for iOS, and there are challenges due to AVPlayer showing the first frame, which causes disruption when an ad plays first, followed by the main video. I believe this needs a fix at Brightcove layer itself, even though their support gives workarounds. Another improvement area is video preloading, which has documentation, but it should be enhanced to allow for better handling of multiple preloaded videos without developer intervention. Lastly, during playback rate handling, the AVPlayer issue resets playback rates to default if I try to set the rate during loading, which should be handled at the SDK layer.

I have covered the main points regarding needed improvements, and I can add that when I start a player, as mentioned, it is handled by Brightcove during loading, buffering, and playing, which leads to challenges when pre-load ads are involved. If a video has pre-load ads, it opens with a black screen before showing the ad, and if the ad fails to play, it does not provide player events indicating the status, which creates a hectic situation for developers to manage.

I have been using Brightcove for the last two years.

On a scale of one to ten, I would rate Brightcove around seven due to facing these types of ongoing issues, although they are good at providing solutions without making us feel bad. Their support is commendable.

I chose a seven out of ten because if they can improve the preload issue, my rating will be eight, and if they fix the ad issue, it will be nine. I feel it is fair to not give a perfect score, as other players resolve these issues more efficiently and often at a lower cost, making seven the appropriate rating, with room for improvement to achieve a nine.

For others looking into using Brightcove, my advice, specifically for iOS, is to discuss better workarounds with Brightcove team regarding the preloading of videos. They need to address the first frame of the video showing before pre-load ads because having a better workaround can facilitate integration, but if they do not improve, it may present challenges when going to customer-facing applications. My overall rating for Brightcove is seven out of ten.

Public Cloud

Other

My usual use cases for Brightcove involve being more responsible for using it operationally, where we upload dynamically our content to Brightcove and then use their player to showcase it to our customers, which includes VOD and live streams. For live stream, we have two types: one using Brightcove's live module and the other using our own live stream encoder with Brightcove's player.

The features of Brightcove that I find most useful are their CMS and the portal to manage the video metadata. I appreciate how they manage the video content compared to other video portals because Brightcove is somewhat better in terms of their UI.

The positive impact I have seen from Brightcove over the years includes appreciating their API support, which does not require too much effort on our side to extract data or develop while dealing with their player or managing ingestion. Their documentation is also quite good.

In terms of how Brightcove could be improved, we have been talking with them for quite a long time regarding their DRM content and video protection. They need to improve live streaming with regard to DRM protection and the integration of their version of DAI, which is dynamic ad insertion. This is something we have been dealing with their technical team for quite a long time, and it is still incomplete.

I do use Brightcove for video security, where the DRM part is something we utilize. They have DRM protection, but we want live stream protection instead of just VOD with DRM. They are doing well with DRM for VOD but need improvement on live stream with DAI or SSAI integration.

In general, I frequently communicate with their tier one technical support via email or ticketing. This is an area where I feel they could improve because it often takes a while for them to respond, even as a premium customer.

I have been working with Brightcove since 2011, if I remember correctly, not working directly, but as a customer.

I evaluate the reliability and stability aspect of Brightcove positively, noting that they have improved their live stream stability recently. Although there were issues a few years ago, I have not seen any significant problems lately.

Regarding the scalability level of Brightcove, scaling up is quite easy for us since we only need to look at the bandwidth and storage used over the past year and inform them during renewal when we want to scale up or down based on usage.

The effectiveness of Brightcove's live streaming feature for broadcasting events is satisfactory, especially when scheduling calls with them for support during major events, where they provide a team to work with us, making us quite happy with their support.

When rating the technical support from one to ten, I would say it is around seven to eight, or if not, then seven.

Before Brightcove, I did not use something else for these use cases as I customized our video player. After using Brightcove, I have been quite happy with their video portal and CMS, which is why we have been working with them for quite a while.

I did participate in the initial setup of Brightcove, which I found to be straightforward overall, though the DRM part was a bit challenging. The VOD part is quite easy, and it is mainly the live DRM that poses some difficulty.

We did recently evaluate other options aside from Brightcove, but it is not best to expose their name here.

Brightcove is better than that other vendor because it has a better CMS, although the other vendor provided a better solution for us in terms of in-the-box solutions that allowed us to market our product without extensive development.

I have utilized Brightcove's advanced analytics, which is quite good because we primarily use it for VOD content. Brightcove has a good analytic interface for downloading, scheduling downloads, and exporting to an Excel file to send out to different stakeholders, which they handle well.

Regarding the integration of Brightcove with CRM and marketing systems in enhancing campaigns, we did not really integrate it. We simply export their analytic data to our system.

The metrics I track to evaluate the performance of videos hosted on Brightcove include video view, unique view, and the viewer metrics.

Overall, I would rate Brightcove as a seven out of ten, acknowledging that there is still room for improvement on their roadmap since they promise a lot but take time for delivery.

Public Cloud

Other

Our main use case for Brightcove is uploading videos and using the Brightcove link on our websites, as well as embedding the Brightcove link in our YouTube channel.

We primarily use Brightcove for informative videos and self-explanatory videos that are easy for the audience to understand. Additionally, we upload leadership interviews about brand awareness using the platform.

We also use Brightcove analytics to determine how the videos are performing content-wise.

The best features Brightcove offers include the ability to easily replace the video at any point in time and a self-explanatory platform where anyone can easily upload videos without any knowledge transfer.

The video replacement feature has helped me significantly because when corrections occur in existing content or videos, we can change the video from the back end without touching the websites or YouTube channel, so it will not disturb the audience's visibility and will not create any quality issues. It will not impact the URLs either.

Regarding workflow, when juniors join our team, once access is provided to particular team members, all the functions and features are self-explanatory, allowing everyone who newly joins the team to easily manage Brightcove and the video content for the brand.

Brightcove has impacted my organization positively by making it easy to handle video content, easy to publish in our website ecosystem, and easy to use in marketing communications and newsletter publications. We can easily share the links with stakeholders so they can add or embed them into their external communications effortlessly. From the organization's perspective, Brightcove is a great asset for building brand awareness and market share.

Currently, I do not see any significant drawbacks with Brightcove, as it is performing well.

I chose the rating of eight for my overall assessment of Brightcove since the platform can be expensive compared to other platforms in the industry, such as Vimeo. The analytics are strong, but some advanced reporting or integrations may require improvement so that marketing leaders can make decisions based on those analytics. This would be helpful for them as well.

I have been using Brightcove for seven years.

In my experience, Brightcove is stable.

Regarding Brightcove's scalability, I do not see any issues. However, one challenge I observe is that when embedding a video into AEM Cloud, some high-resolution videos take some time to load in a hero banner or promotional banner in the ey.com ecosystem.

I am not certain about the details of customer service as we depend on the EY admin. We have an internal team, and for any technical issue, they connect with Brightcove directly, not from our side. We are the front-end of the team that manages EY content.

The switch to Brightcove depends on organizational policy, and when the organization changes the platform, we need to use it. I did not have input regarding the previous solution.

I do not have proper insights on the return on investment with Brightcove from the brand's perspective as I am only managing the brand and their content in the digital area, so I do not have insights on that.

I am not directly involved in pricing and setup, but when we request the license from the admin, they often say that the cost of the Brightcove license is very high.

My advice to others looking into using Brightcove is that it is very easy to manage the content from an EY perspective. The tool is also very self-explanatory.

Regarding Brightcove's AI capabilities, I currently do not see any issue with its governance and security as we are following all the protocols related to it from an EY perspective, so it is all good from the platform side.

I find the accuracy and reliability of Brightcove's output to be quite good, especially the translations and captions, which we can easily use. Brightcove's AI capabilities help optimize streaming quality while reducing delivery costs.

I give Brightcove an overall rating of eight out of ten.

Private Cloud

Other

For the video streaming that we are hosting, we use Brightcove for video streaming. In my use case, when someone is getting live, we stream live with the help of Brightcove so that if we have big traffic, it gets automatically adjusted, and we get smooth streaming.

We have one educational domain-based application. I cannot take the name of the project, but it is a quite big player. We use Brightcove for live streaming. There is a person who comes live and gives sessions, and we use Brightcove for live streaming for that purpose.

As far as I use Brightcove, I use video streaming and adaptive streaming. These are two parts I use, and I love the interface of the player.

If someone is live and multiple people are seeing the video from multiple places, and someone may have a lower internet connection, the video quality auto-adjusts. If you have decent internet, you will have good video clarity. If you have lesser or low data or a data issue, then it will auto-adjust.

Brightcove has impacted my one client to achieve live streaming with the help of Brightcove. This feature attracts my client's customers as well. Whenever we are live for any platform, it captures the audience. We are interacting using the chat feature, which we have implemented with Brightcove.

Brightcove helped us to achieve the goal. As a new player in the market, our main use case is to gather customers and attract customers to our application. With the help of live streaming using Brightcove, it helps us to retain customers and engage new customers.

I would suggest for the interface to have more flexibility so that from a UX perspective, it could be improved. The UI is perfect, but from a UX perspective, there is room for improvement.

I am using Brightcove for the last four to five years or more.

Brightcove is totally stable in my experience.

Brightcove is totally scalable and is able to manage when the number of people increases in the streaming as it gets auto-managed.

I did not get a chance to connect with Brightcove support team.

I have not used other platforms for live streaming before Brightcove.

For pricing and licensing of Brightcove, we have a separate team who is taking care of that. As a tech person, I am just involved in implementing and achieving the performance part.

I have not explored other options before choosing Brightcove.

If your app is a kind of streaming or live streaming application, then you should definitely use Brightcove as it will help you to have smooth streaming in your application. I would rate this product an eight out of ten.