What is our primary use case?
We use Aruba ClearPass for our authentication server and also integrate it with our active directory. We also use the endpoint function of the solution.
How has it helped my organization?
Aruba ClearPass has improved our organization because, through it, we have much better visibility in terms of who our users are in our network. We have more insight into the type of devices people are using and their roles. For guests, we can also gather some information from them, for example, their emails, so in most cases, Aruba ClearPass is pretty useful for us.
What is most valuable?
What I like most about Aruba ClearPass is its access tracker that serves as its monitoring feature. The access tracker is really helpful when you want to troubleshoot authentication failures.
What needs improvement?
What needs improvement in Aruba ClearPass is just the endpoint context server, in particular, the indication with the context server because sometimes the daily process isn't as smooth-sailing. Sometimes, the information isn't up-to-date. I'm not sure if that's a vendor limitation, but currently, it's the only tricky part of the current configuration.
What I'd like to see in the next release of Aruba ClearPass is a dashboard or a monitoring feature that would allow users to see the integration process with an external server because there's no visibility into that right now.
For how long have I used the solution?
I've been using Aruba ClearPass for one and a half years.
What do I think about the stability of the solution?
Aruba ClearPass, in terms of stability, is good. We haven't experienced it shutting down in the last one and a half years of using it.
What do I think about the scalability of the solution?
We've only used Aruba ClearPass for the last one and a half years, and we haven't had any need to scale it up, but it seems to be a scalable solution.
How are customer service and support?
We haven't had any issues with Aruba ClearPass. It's been really quiet in the past year, so we haven't contacted their technical support team.
Which solution did I use previously and why did I switch?
We used a different system before using Aruba ClearPass, but we heard that the licensing scheme for Aruba ClearPass is permanent. The solution offers a permanent license while our previous system had an annual license that we had to renew and repurchase yearly, so that was troublesome for us. With Aruba ClearPass, we don't have to repurchase or renew every year, so that's one of the main reasons we switched to it.
How was the initial setup?
Installing Aruba ClearPass was quite easy. The deployment process for it was quite easy and quick. It took our partner less than two weeks to deploy the solution, so it was quite quick.
What about the implementation team?
We used a third-party company for deploying Aruba ClearPass.
What was our ROI?
You can get ROI from Aruba ClearPass after two or three years.
What's my experience with pricing, setup cost, and licensing?
I can't give the exact cost of Aruba ClearPass because that's handled by the purchasing team, but it's on the cheaper side, and on a scale of one to five, I'm rating the cost a four.
Initially, the pricing for the solution is expensive in terms of deployment, but in the long term, for example, after more than five to ten years, the operational cost incurred by the company is quite affordable because you don't have to renew the license. It's a one-time purchase.
My company only uses the standard license for Aruba ClearPass.
What other advice do I have?
My company has eight hundred users of Aruba ClearPass in the IT security team, and about five or six people are required for the deployment and maintenance of the solution.
Currently, my company doesn't have any plans of increasing usage for Aruba ClearPass because it's been scaled up three times more than the current need when it was first purchased, so the solution is only being used at about 30% of its maximum capacity. It could take another four or five years before my company increases its usage.
Aruba ClearPass is a solution I would highly recommend to others looking into implementing it because, in my experience, it's really easy to manage. It has a low production cost, and even if the initial cost for the deployment is quite high, it becomes pretty cheap because you don't have to renew the license. If you need basic captive portal authentication, I would recommend Aruba ClearPass.
I'm rating Aruba ClearPass nine out of ten.
My company is a customer, not a partner of Aruba ClearPass.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.