We had issues for a number of years with our carrier. I had dropped our bonded T1, 3 Mbps, to go to 100 Mbps fibre, minimum, to every location. We have 26 branches. Because of the scale and the magnitude of the capacity, it's fraught with not noticing whether we're getting our subscribed bandwidth, and we're paying a lot of money annually for our MPLS network. When I figured out the players like AT&T, and others in the mix, can have NNI, even though you think you have a 10 Gb connection—my backbone and my data centers are now connected to 10 Gb lines, my backbone is pretty much limitless—I wasn't sure what we were getting.
The scale of improvement from going to fibre, with this institution so used to having 3 Mbps, made everything look better. Except, I knew that when I need to put hundreds of terabytes of data across data centers and other components, I would have very specific expectations, and my intuition was that it wasn't even close. I was pretty much correct. We had video that was having trouble, and that was the "tell." When we started to look deeper, we had massive amounts of packet loss at higher capacities and smaller packet sizes. I've got a year or two worth of research at the highest levels. We needed a product such as the Accedian, that could knock it out—exactly where the issue is—in a matter of moments, and they were right. It's an extraordinary endeavor. I had an intuition that things needed correcting, and I was spot-on.
Accedian is a combination of SaaS and hardware devices. I have eight in my data centers and I have 26 branches, so the total we have is close to 85.