Service and Support
Sophos SafeGuard receives positive feedback for customer service and technical support. Many find support helpful and responsive, though some experience delays. Cases are generally managed well, with support accessible via chat, email, and telephone. Users appreciate speedy assistance during critical times. Some take advantage of the knowledge base, while a few prefer community resources. Though response times may vary, overall accessibility and problem resolution are highly regarded.
Deployment
Users found Sophos SafeGuard's initial setup generally straightforward, although some noted complexity, particularly for on-premises deployment with Active Directory integration. Most installations were described as quick, taking between 20 minutes to a few days depending on the deployment model. Users with more advanced needs reported longer deployment times. Technical support and the ease of configuring policies were highlighted, with a few users mentioning the need for additional resources in certain environments.
Scalability
Sophos SafeGuard supports scalability across various organizations, from small to large enterprises. Users appreciate its ease of expansion without requiring significant upgrades, though some note that license management could affect scalability perceptions. It's highly rated, with many finding it fitting for their needs. The tool has been effectively deployed, handling thousands of users smoothly. While some anticipate upgrades for increased usage, many find its scalability suitable for their current infrastructure needs.
Stability
Sophos SafeGuard is consistently stable, with the majority rating its stability highly between eight to ten. Users experience minimal issues, though occasional challenges arise post-firmware updates. The system typically performs well, with no significant reports of crashes or performance slowdowns. Some did mention internet loops post-deployment, yet it's otherwise dependable. Generally recognized for its robustness, SafeGuard effectively maintains its functionality, with stability being a strong point for most corporate users implementing this system.