Sophos SafeGuard Reviews

I use the solution in my company for security purposes, but now we use it for branch connectivity, VPN, SD-WAN, and management of LAN. The tool is used in our company to deal with many issues, including email protection and sandboxing.

The most valuable feature of the solution stems from the fact that the GUI is easy to use. If I talk about the product's central management, the tool nowadays allows users to manage the firewall and endpoints from a central dashboard easily. So that one is also a plus. The tool does the main job, making it a good solution.

I can't comment on what needs much improvement in the product since the build of the tool is good.

One of the areas of concern about the solution revolves around the endpoints, considering that our company has now finished using the appliance and the endpoints. I noticed that under endpoints, you can use something called lockdown, with which you can lock a server. Once you lock a server, you won't be able to install or put something on that particular server, but on the PC or machines, the lockdown feature is not there, and it is a query our company raised when we had to provide details for Sophos' review.

I have been using Sophos SafeGuard from either 2013 or 2014, meaning that it has been around eight to nine years. I use the solution's latest version.

Stability-wise, I rate the solution an eight out of ten. So far, my company had no issues with the stability of Sophos.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

One major advantage of the product is that standby support is always available for users. You just dial the number for support provided by Sophos, and the technical team will help you quickly. Previously, I had contacted the support team and spoke with them for two hours. The support team is very helpful.

The support team is always available to help the users. At times, when you raise the ticket, the support team may take a long time to call you back, but they sort out your issues once they get in touch with you.

I rate the technical support a seven out of ten.

Neutral

In my company, we currently use Sophos XGS. Previously, my company used to work with CyberOne, after which we shifted to Sophos. My company has worked with Cisco, which includes its routers and switches, but not the firewall.

The product's initial setup phase was one of the easiest I have experienced. When my company moved to Sophos XGS, the initial setup phase was very seamless.

The solution is deployed on an on-premises version.

The solution can be deployed in about two hours.

Three engineers are part of the technical team involved in the product's deployment, configuration, and troubleshooting process.

You only need to acquire an appliance once, so you won't be acquiring a new appliance every year. It is okay if you need to spend money once unless you face some issues due to Sophos' plans to phase out the product from the market.

I rate the product price a six on a scale of one to ten, where one is a low price, and ten is a high price. The product is neither expensive nor cheap, meaning the tool falls under a mid-range when it comes to price. Once you have the appliance, it has to be licensed. The price of the licenses is based on what you want. Every feature has a license, but now, if you want only one feature, you can pick up such a feature as it is now possible to customize the license based on what you want.

I rate the overall tool an eight out of ten.

In my company, we use Sophos SafeGuard since it functions as a solution meant for corporate-level organizations, so it is located at the corporate office, where we also use it to get downloads of patches. In general, the solution is meant for corporate data security.

The advantage of Sophos SafeGuard stems from the fact that it is more secure than other products in the market.

With new viruses being introduced in the market, Sophos SafeGuard cannot block or quarantine such viruses. Quarantine is a feature with shortcomings that needs improvement.

In the future, I would like to see the solution's quarantine capabilities updated.

I have been using Sophos SafeGuard for a year. I use the solution's latest version. My company is an end user of the solution.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten.

In my organization, around 600 to 1,000 people use the solution.

I never interacted with the solution's support team. If we face any issues with the solution at our place, we inform the corporate team, who then try to connect with the solution's support team.

Earlier, we were using McAfee in our company, affecting our overall performance. With McAfee, we were facing some performance issues in our company. Over two to three years, we faced some attacks when McAfee was running in a live environment.

We did not face any difficulties during our company's solution's deployment phase since we only had to install the agent, which automatically deploys and updates the solution.

The deployment phase can take a couple of minutes to be completed.

The solution is deployed on the cloud. I don't know the details of our office's cloud solution since it is connected to our corporate office's location.

I rate the pricing two or three on a scale of one to ten, where one is expensive, and ten is cheap.

The security team in my company, consisting of five to six engineers, takes care of the maintenance of the solution.

I recommend the product to others planning to use it.

I rate the overall product an eight and a half to nine out of ten.

My use case for Sophos SafeGuard is end-user security. The product protects end-user computers.

Sophos SafeGuard improved my company because of its monitoring feature, which means I can monitor attacks and prevent malware attacks. I can monitor what's happening on the computer and address the lack of security.

What I love most about Sophos SafeGuard is its user-friendly interface. My company has another software with a complex user interface versus Sophos SafeGuard, which is extremely easy to use.

I also like that you can modify policies in the product.

A disadvantage of Sophos SafeGuard is the partner here in Colombia that takes so long to provide a quote or product information to you. It should be easier to get access to Sophos SafeGuard.

My company communicated with three different Sophos partners to get a quote for the product, but it took too long to get the quotes, which is an area for improvement. My company only received the quote more quickly with the help of a friend working with one of the Sophos partners in the area.

Another area for improvement in Sophos SafeGuard is the pricing. Pricing should be better when adding a new account or scaling the product.

I've used Sophos SafeGuard for only a short time. My experience with it is just two months at the moment.

Sophos SafeGuard is a stable product.

Sophos SafeGuard is a scalable product, and because its scalability is good, my company plans to implement it in another area and deploy it on more computers.

The scalability of Sophos SafeGuard is a ten.

Sophos SafeGuard has excellent technical support. My company had some issues a week ago, and the support was fast and helped find the solution to the problems. It's a ten out of ten, support-wise.

Positive

We only used Sophos SafeGuard.

It took three days to completely deploy Sophos SafeGuard, which included completing all company requirements.

Three people from my company and three from the partner, particularly specialists, deployed the product.

My company had a good experience with the partner regarding Sophos SafeGuard implementation.

Pricing for Sophos SafeGuard should be transparent. It's normal for licenses to come with costs, but they shouldn't surprise you. For example, if you want to get support for Sophos SafeGuard, you don't get pricing information about support costs, and in the end, you'll get charged more. You pay an additional amount for Sophos support.

Cost-wise, my company could have gotten a more pleasant experience from Sophos.

It's a seven out of ten, pricing-wise.

I'm using the latest version of Sophos SafeGuard.

I'm a Sophos SafeGuard customer.

Everybody uses the product within my company, so that's hundreds of people.

I'd recommend Sophos SafeGuard to others because it's a good product.

Sophos SafeGuard is an eight out of ten for me because it's an excellent product, but it's not easy to push the product, primarily because of self-service issues. Sophos should make Sophos SafeGuard stronger commercially.

We use Sophos SafeGuard as an antivirus solution for endpoints.

The product has beneficial components that help us improve the organization.

The product's next release could have integration features with different internal and external systems. Sometimes, it doesn't work with Azure.

It could interconnect with the firewalls on the client side, providing us with monitoring data, including logs and visual graphics. In this way, it would help us prevent potential data breaches.

I rate the product's user experience a seven out of ten. However, we face a few issues installing it for troubleshooting purposes.

I have been registered as a reseller with Sophos SafeGuard since 2020. At present, I am selling the latest version.

I rate the platform's stability a nine out of ten.

I rate the platform's scalability an eight out of ten.

I have never contacted the technical support team. I can resolve any technical issues with the help of the support portal.

Positive

We have used Fortinet and SonicWall.

We deploy Sophos SafeGuard on a hybrid cloud. The setup process is straightforward and takes around 20 minutes to an hour to complete. We conduct troubleshooting for product maintenance.

I rate Sophos SafeGuard's pricing a five out of ten.

I recommend Sophos SafeGuard to others and rate it a nine out of ten.

It is seamless and easy to install. We haven't encountered any recent issues. However, the only drawback for our users is the need for an additional password. Apart from that, it has been good so far.

We recently passed the Personal Protection of Personal Information Act in South Africa. It has been in effect for the past three years, starting in 2018. There is a requirement to protect customer information as all our users work from home and utilize mobile devices. Therefore, we made the decision to ensure that all users have it installed. This way, in case of laptop theft or loss, at least we can guarantee the safety of the information.

Well, apart from giving us assurance that we are compliant with our new act or official organization, known as the Protection of Personal Information Act. Also, we are protecting data on our user devices twenty-fours every day. This gives us assurance that we have taken actual steps to protect the data.

It's more about the easy installation and runs in the background without disturbing the user. The other two features are quite attractive.

The lack of need for the patch for an extra password is a shortcoming. It will be a great improvement if the patch requires an extra password so that they can find out how to synchronize your Windows password with the same password for Sophos SafeGuard.

I would like to suggest some features that should be included in the next release of Sophos SafeGuard. It is a simple product that accomplishes its basic requirements, which is fine. I don't think implementing complicated solutions that may introduce other issues is necessary. Let it focus on doing what it's meant to do, which is to protect data, and that's all.

I have been using Sophos SafeGuard for four years.

I rate the solution's stability a ten out of ten.

We are very happy with its scalability

I rate the solution's scalability a nine out of ten.

The deployment took us almost a month. We needed it for about eighty employees.

We can imagine how crucial it is to protect data, especially considering the rate at which laptops can be lost. Therefore, this product has a high potential for a significant return on investment.

I rate the solution's ROI a ten out of ten.

We used it for three years. It costs about 1000 ZAR. Maintenance was part of it, so we don't have extra cost.

On a scale of one to ten, where one is a low price and ten is a high price, I rate the solution's pricing a three.

I advise them to go ahead. It's seamless, easy to install, and highly resilient to the user. The user doesn't even realize that accepting the password is required.

Overall, I rate the solution between nine out of ten.

I use SafeGuard to protect our endpoints by encrypting our devices.

We have a process and policies, including that all data should be secure. SafeGuard has helped us to protect that integrity to confidentiality. 

SafeGuard's best feature is its stability.

There's a problem with the premise console because the endpoints need to connect to the local network, but with the pandemic, many users are working from home, and their machines aren't synchronized with our VPN. In addition, SafeGuard's user interface is ugly and doesn't provide reports, so we have to go into the database and get information from there by creating queries. In the next release, Sophos should include a reporting function and the file encryption that's included in the on-prem version but not the cloud.

I've been using Sophos SafeGuard for ten years.

SafeGuard's scalability is good.

Sophos' technical support is very good.

Positive

We previously used McAfee, but it made some errors in the administration machine.

The initial setup was easy, and deployment took around two weeks.

We implemented using an in-house team but had an option to use a partner team.

We pay around $10 a year for each endpoint, including support. There are no additional fees.

I would rate SafeGuard as nine out of ten.

I use the solution in my company as an encryption solution, meaning that it is useful if you want encryption features. The new name of Sophos SafeGuard is Sophos Central Encryption.

As a tool, Sophos SafeGuard is not optimized. I suggest that Sophos SafeGuard should be optimized so that it takes less time to provide encryption features to users. I want Sophos SafeGuard to consider another encryption solution since it currently uses BitLocker. The solution must have alternate encryption methods that users can use to make the tool more effective and a good solution.

From an improvement perspective, I would like to see more integration capabilities being offered by the product. The product is good and works properly in different environments.

I have been using Sophos SafeGuard for eight years.

It is a stable solution. It is one of the best products when it comes to stability.

It is a scalable solution. It is easy to use the tool's scalability features.

I have experience with Trend Micro and Kaspersky. My company likes Sophos SafeGuard over the other products we have used in the past.

The product's initial setup phase is easy and not very difficult. Sophos SafeGuard is a cloud-based product. Users have to consider their assets to be encrypted. Sophos SafeGuard is not a very complex solution, meaning it is an easy tool to handle.

You must buy a Sophos Central Encryption license if you have a Sophos Central account. Once you get the license, you have to install the agent on your devices to encrypt the data. The deployment process is not complex and consists of simple steps.

In case of device loss or theft, you know that all your data is encrypted, and no one can use the data if you are using Sophos SafeGuard in your company, ensuring that the device encryption feature is useful.

In Sophos SafeGuard, the management of encryption keys is easy.

The product's seamless integration capabilities with existing systems have improved the company's data security posture. The product is well integrated with different environments like Windows, Mac, and other solutions. The tool has good integration features and works fine with Windows, Mac, and other products.

I recommend the product to those who plan to use it. I suggest others go for Sophos Endpoint Protection and Sophos Firewall, as both products work fine if configured properly.

The product's compliance with data protection regulations makes it easy for our company to use. The compliance with data protection regulations makes it a good solution to be deployed for some of our company's clients who follow NIST or CIS benchmarks.

The product is beneficial for those who suffer from data losses in their company. I recommend the product to others since it is really helpful to protect data.

I rate the overall tool an eight and a half out of ten.

The product features we find most effective are web filtering and VPN functionalities.

The product's initial setup process could be easier to understand for new users. 

I've been working with Sophos Safeguard for approximately three to four years.

Approximately 30 concurrent users are using Sophos Safeguard in our environment.

They have been responsive even during weekends when I needed assistance.

Positive

The installation process is generally straightforward, especially if you have a basic understanding of firewall systems. However, there is a slight learning curve for those new to it.

It took me approximately a day to install the product. I referred to videos and Sophos' official documentation for guidance.

We handle the installation process on our own. We monitor and maintain it ourselves.

The platform is reasonably priced considering its functionality and adaptability. It is subscription-based. 

I rate the pricing a seven out of ten. 

The main benefits we've observed are improved security and reliable support when needed. I prefer Sophos due to its user-friendly setup and accessible information.

I rate it a nine.