Reco Reviews

I implemented Reco for cybersecurity posture management for SaaS applications, and also for AI agents posture, so SaaS security posture management and agent posture management. I am using Reco for detecting attacks and generating alerts on bad behavior in SaaS applications, not only posture.

I am using the eight different sensors for SaaS application discovery in my environment, and it works well. To be honest, I am not using that in depth, the discovery module; I know the SaaS applications that I have and I integrate them directly. I see that it's discovering applications through these sensors, and I am using the email one, which works well; it checks on the emails and sees if someone is using a SaaS application. But besides that one, I am not using the other sensors. That sensor is working well, but I am not, let's say, taking advantage of that module yet, the discovery module.

My impression of Reco's AI Agent Security features ability to discover and govern connected AI agents is that it works well; I am using that for my agents on Copilot Studio. I integrate Reco with Copilot Studio, and it's showing me the agents, the inventory of agents, and the posture of those agents. It's working well, but the only problem was with the integration with Copilot Studio because there was a centralized integration; I have to integrate with each environment in Copilot Studio, so it's not easy to integrate because I have to go one by one, one agent per agent. But once I am integrated, it's very good; it shows good information and posture risks on those agents, so it's working well.

I am aware of the pricing aspect of Reco.

I am not using Reco's agents for automating tasks in my business processes.

I do not use the device management feature in Reco.

What I like about Reco is that it's pretty easy to integrate with the applications; it's almost plug and play. The interface and the user experience of the interface are very good, and it's very easy to find the detections, alerts, to filter, and to navigate the interface. The support is also very good; I have been implementing the solution with them, and they have been helping me a lot. The support works well, and it's also very good at prioritizing the detections, so I don't see many false positives.

The key benefits that I have seen from using Reco are that it helps me to mitigate risks in SaaS applications; I have a lot of SaaS applications with many configurations inside. Without Reco, I am losing critical information to understand if I have risks in the cloud, so with Reco, I now have visibility. I am maybe not 100% sure, but in a high percentage, I can assure that I don't have high or critical risks in my SaaS applications, which are growing every day and becoming more important. It helped me to mitigate those risks, basically.

The coverage of SaaS applications is very good; they cover almost all of my SaaS applications, and they have a big list of SaaS applications supported.

I am not using the inclusion of LLMs in the knowledge graph yet; to be honest, I see that it's showing things, but until now, I don't see big value on that.

Apart from the integration with Copilot Studio that I mentioned, I would like to see more posture security controls added in some SaaS applications; I see a few of them, but it could have more.

I would like to see real-time detection in prompts included to Reco in the next releases, maybe in Copilot Studio to see if I have any attack or prompt injection or whatever in Copilot Studio and all the agent platforms to inspect those prompts.

I have been working with Reco for one year.

I haven't had any performance or stability issues with Reco; it is stable.

Regarding scalability, what I mean by scalable is that it scales in and out automatically, and I don't see that; it's transparent for me.

The support is very good; I have been implementing the solution with them, and they have been helping me a lot. The support works well, and it's also very good at prioritizing the detections, so I don't see many false positives.

I would evaluate customer service and technical support from Reco as very good.

Prior to adopting Reco, I had a feature that Netskope has for posture, SaaS posture management, which wasn't good; it was very immature.

The deployment process was pretty smooth; they were with me, the support helped me to deploy the solution, and they sent me all the step-by-step procedures for integrating with the SaaS applications. It was pretty smooth, and I didn't have any challenges there; the only challenge was the Copilot Studio integration that I had to do for each Copilot Studio environment.

I purchased Reco directly through the vendor.

It's difficult to find return on investment with Reco because it's more related to risk, to risk mitigation. I could say that maybe I have mitigated a couple of risks that could lead to money loss, but to be honest, I can't calculate that. Before Reco, I didn't have visibility on the posture of SaaS applications; it wasn't that I saved time with Reco; it was having more visibility and mitigating more risk, which is difficult to show as a return on investment.

My experience with the pricing was reasonable; it was okay for the features and what the product provides. The contract, the negotiation, and everything were okay.

I evaluated a couple of other options; I decided to go with Reco mostly because of the integrations, the supported integrations, and the user experience. How it shows the detections is pretty clear and organized, while the others either didn't integrate with some of my SaaS applications or they showed the posture detections very confusingly or were missing detections.

I am using Reco as a full SaaS.

The only disadvantage at that moment was that Reco wasn't so popular; it wasn't implemented in companies in my region, so that was the only risk; it was a new tool without experience in at least companies that I could ask for recommendations.

Based on my experience with Reco, I would say to test it, try it out, and see if it solves your problems. I have no advice to give except that it's a good product that has improved a lot over time. I would rate this review as a 9.

I used Reco when I worked at the company as a software security tool that monitored all the software the company was using. Reco functioned as a detection tool that identified any type of malicious event occurring within the software environment for users.

What I appreciated most about Reco was its strong detection capability. It detected when we received a large volume of critical alerts and displayed those at the top, alerting us that it was urgent to investigate them.

What I disliked about Reco was, I remember the system didn't have tickets #'s and it was hard to keep up with sometimes. I would have to save the incident as web link to keep up. Its sometimes produced a lot of false positives. There were things that were not really alerts but triggered anyway, and we had to go through many of them even though nothing was actually wrong. But, then they found a way fine-tune it more later.

I have been using Reco for about a year overall in my career.

I have seen some lagging and downtime with Reco. There were times when there were glitches, when dealing with logs pages,  but they fixed them, even though it took a while to address them. They would either fix them or tell you how to work around them.

Regarding Reco's scalability, I think they can add more to it, but I'm not entirely sure how to phrase this.

I did not have to contact Reco's customer support because the client took care of that issue, but we did have team meetings with Reco sometimes. Sometimes we discussed any problems and concerns we had during live Reco tech support calls.

We used alternatives such as Gurucul, which allows you to see malicious things triggering on a network basis instead of just the software, and we also had CrowdStrike. Those are a few alternatives we used.

The initial deployment of Reco was not difficult.

Maintenance for Reco was being taken care of by them.

Of all the alternatives, I preferred Reco more because it was easier.

Reco is spelled R E C O. If Reco had a system for setting up agents to automate tasks in our business processes, that would be beneficial and would make things go much faster. Regarding Reco's use of eight different sensors for SaaS application discovery in our environment, I do not understand what they mean by that. I would rate this review a 7.