Our customer uses this solution for building some of their applications in CI/CD. They are using its latest version.
What is our primary use case?
What is most valuable?
All features are useful. Our customer doesn't have any complaints about the tool. It works pretty well for what they want and what they need to do.
What needs improvement?
Its logging can be improved. When something goes wrong, it is not always very easy to find the problem. It is hard to identify whether the problem is because of low memory in the server or some configuration in Rational Build Forge. The error logs are not very detailed, and they should provide more information.
It should also have more integration with third-party tools. It would be great to have more integration with third-party tools.
For how long have I used the solution?
I am supporting a customer who is using Rational Build Forge for about four years.
What do I think about the stability of the solution?
Its stability is fine. There is no problem with its stability.
What do I think about the scalability of the solution?
We have only one customer of this solution, and they have been using this solution for four years. They don't have any need to increase the team, pipeline, or work. There is no need to scale. They're a medium-sized company.
How are customer service and technical support?
We provide support to our customers. There is no need to involve IBM in this because most of the problems are very easy to fix.
How was the initial setup?
The initial setup was straightforward. The deployment duration depends on whether it is a development environment or a production environment. A production environment takes more time because more people are involved.
What other advice do I have?
It seems to be working well for our customer. I do not have any big trouble in implementing and using it. You can just install and use it.
I would rate IBM Rational Build Forge an eight out of ten.
Which deployment model are you using for this solution?
On-premises
