FireMon Security Manager Reviews

Many users saw a return on investment with FireMon Security Manager, primarily through time savings and efficiency in managing firewall policies and audits. It decreased errors and misconfigurations, saving labor and reducing audit time. Some highlighted its ability to automate processes, enhancing operational efficiency. The tool's ability to provide detailed reports and improve firewall hygiene contributed significantly, although not all users quantified their return. FireMon proved particularly effective for simpler firewall environments.

Enterprise buyers often perceive FireMon Security Manager's pricing as high but justified by its comprehensive features and value in managing complex security environments. While license costs can be significant, especially per device, users appreciate the transparent and customizable pricing model with potential discounts when negotiating based on infrastructure and usage needs. Many experience FireMon as cheaper than competitors like AlgoSec and Tufin, though concerns about renewal costs and sticker shock persist among some users.

• "Its pricing is good. Compared to others, it is not so expensive."
• "It's a good value. From a licensing standpoint... it's very simple to understand, and gives us a good bang for the buck."
• "The pricing was very good during our initial year, but they increased it this year a little bit. The price is okay. It is not cheap, but it is still average."

Organizations utilize FireMon Security Manager primarily for optimizing firewall rules and ensuring compliance. They conduct firewall cleanup, remove redundant and unused rules, and monitor changes. This tool aids in compliance reporting, workflow automation, and policy standardization. It provides centralized management and risk assessment, enabling clean audits and policy analysis to identify permissive access. FireMon aids in securing infrastructure by tracking rule changes and maintaining proper firewall hygiene across extensive networks.

FireMon Security Manager customer service and technical support are praised for responsiveness and expertise. They offer free training sessions and fast case handling. Some users rate the service between 7-10, citing occasional delays. Many find the support team knowledgeable and helpful, addressing issues effectively. A few express concerns about response times and communication gaps, yet most are satisfied with their assistance, appreciating their commitment to problem-solving and proficiency.

FireMon Security Manager's initial setup is described as straightforward and easy for most users, requiring minimal support. Some installations noted complexities with custom workflows and configurations, but overall, installations were described as smooth. Users appreciated the help from FireMon professional services and found the documentation useful. Deployments could vary in duration, influenced by factors like internal team processes, with basic setups being completed quickly while more advanced configurations needed additional knowledge.

FireMon Security Manager is perceived as highly scalable by users, who have not encountered significant limitations in expanding its use. Challenges include the need for proper licensing and, in some cases, additional resources to accommodate high log volumes. Users express satisfaction with its robust infrastructure and flexibility, praising its ability to handle various devices and environments effectively. There are occasional concerns regarding integration and the potential need for more cloud-based scalability options.

FireMon Security Manager is generally stable with occasional issues related to updates or specific configurations. Users reported no significant instability, with support effectively resolving issues quickly. Some experienced minor glitches like data collector overloads or integration challenges, typically solved with adjustments or upgrades. Those utilizing Linux appliances or larger servers noted enhanced stability. Rare incidents involved listener reboots or report errors, but the majority found it resilient and reliable with continued monitoring and support.