Service and Support
Experian Data Quality's customer service receives high ratings, reflecting dedication and personalized support due to its smaller company size. Technical support is often described as responsive and of a high standard, with quick bug fixes and patches. Some users note instances of patchy experiences and reliance on individual trainers, but this is balanced by a generally proactive and knowledgeable support approach. The overall impression of customer interactions and technical assistance is positive.
Deployment
Experian Data Quality's initial setup is described as straightforward and easy. Users mention simple installation with a single wizard and typical Windows installer. Instructions are straightforward without complex operations. Data ingestion may require understanding of intricate concepts, which can be aided by useful online training, though updates are needed. Departments handling core setups find it smooth, with desktop installation being quick and dependent on computer specifications. An IT trainer from Experian assisted efficiently.
Scalability
Experian Data Quality handles input efficiently and is foreseen to manage future additions well. Users find it horizontally scalable but potentially unsuitable for large-scale automated systems. It manages substantial data volumes with occasional slowdowns for the most significant amounts. While scalability isn't a concern for smaller data contexts, others never faced issues managing sizable datasets, indicating adept data handling capabilities.
Stability
Experian Data Quality is mostly stable with scheduled upgrades being the primary downtime reported. Many users experienced stability under heavy loads, although some encountered instability, resource usage issues, and unexpected halts needing process restarts. Initial instability was addressed, and performance improved significantly. Users on VMware faced occasional memory concerns but found the service generally fast and responsive. Some users reported no stability issues, finding Experian Data Quality very stable.
