Assessments for PMO outsource/contract and IT change/incident service

VW
100 people affected
30 people managed
3 month project

Project Description

  1. Build capacity in IT services on ITIL/ITMS maturity and competence
  2. Survey the values of application inventory for Microsoft/key user/manager

Highlights

Received a promotion
Received recognition / award
Support from colleagues

Difficulties

Management had to be convinced
Steep learning curve
Large no. of people impacted

Interesting Documents

Architecture
PMO IT outsourcing
  • Mexico City (MX)19.4285-99.1277
  • Taoyuan City (TW)24.9937121.297