Vidhya Srinivasan

Director, Communities & Customer Engagement at a tech vendor with 1,001-5,000 employees
Has 10+ Years Of Experience

Badges

User Activity

About 10 years ago

Commented on Stability is a complete non-issue as it's all cloud-based and I've never experienced down-time.

Hi Chris, For support, have your used our Community - community.servicenow.com?

About 10 years ago

Commented on It comes as a set of pre-built ITIL processes as well as a platform to build a variety of custom business applications.

Great to hear the feedback on the community. With regards to Hi, do share your feedback with us. We are constantly looking to get enhance our support experience.

Experience

Comments

About 10 years ago

Help Desk Software

Stability is a complete non-issue as it's all cloud-based and I've never experienced down-time.

About 10 years ago

Help Desk Software

It comes as a set of pre-built ITIL processes as well as a platform to build a variety of custom business applications.

About me

• Accomplished Business leader with 15+ years of General Management and Product management expertise, delivering award-winning products & platforms that delight customers.
• Global Head of ServiceNow Community & Ecosystem Strategy, Customer Experience, Social Engagement & Customer Insights across all products & solutions
• Customer Experience Leader with experience delivering Innovative Support solutions
• Proven leader in building global teams from ground up and growing them to deliver on business objectives

Specialties:
- Web & Social Business Platform Strategy
- Developer Community & Ecosystem Strategy
- Social Business Solutions across Web, Mobile & Social Media
- Customer Advocacy, Loyalty & Experience
- Content Marketing & Engagement strategy
- Customer engagement & Influencer relationships
- Customer Segmentation, optimal offer design
- New Product Development and Go To Market Strategies
- Cloud Partner Ecosystem Strategy

Education

University of Colorado
University of Madras