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Webengage Implementation

Shakti Anand - PeerSpot reviewer
Senior Manager- Admissions at Sector 125
0 people affected
2 people managed
4 month project

Project Description

Webengage was introduced as an omnichannel platfrom catering to the requirement of lead nurturing, engaging with the leads on various platforms like emails, sms, whatsapp and RCS. 

The purpose of including this platform was to complement LeadSquared’s lead management and counsellor workflows with scalable, personalized communication that improves student engagement and supports conversion from inquiry to application and final admission.

Difficulties

Steep learning curve
Cost overrun
Hard to meet schedule

Products Used

Technical Skills Used

  • Project Management
  • Communication Channels
  • Automation Building