Operational Excellence focused on optimizing strategy, innovation, and transformation consulting by recommending people-related changes, process streamlining, and targeted enhancements. Our approach ensures efficient collaboration, improved workflows, and maximized value, enabling us to improve customer satisfaction by reducing the number of breaks and customer complaints. Provided following solution
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WORKFLOW DEFINITION & PROCESS ANALYSIS: To analyze the existing process workflow of Acquisition and Portfolio campaigns and identify gaps
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THOUGHT LEADERSHIP: Leverage Capgemini expertise within Financial Services, and drawing on long-term relationship with Chase and other financial service clients, providing insight and perspective on marketing operations and execution
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INSTITUTIONAL KNOWEDGE : Institutionalize knowledge by streamlining, enhancing, and defining processes where applicable, followed by documentation and training (e.g., Timeline Calculator, VPC Availability Form, and Job-Aids).
