it_user529914

Principal Consultant at a tech company with 10,001+ employees
Has 10+ Years Of Experience

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User Activity

Almost 9 years ago

Commented on The workflow engine, knowledge base, SLA calculation and customisation are areas that need to be improved. The out-of-the-box functions and ITIL compatibility are good features.

The release of CA Service Desk being reviewed in this article is a number of years old. There have been 2 major releases since then and the problem areas mentioned in the article have been addressed. Major new functionality has also been introduced which puts CA Service Desk…

Almost 10 years ago

Answered a question: HIPAA Compliance with JIRA

From my investigations it appears that JIRA Service Desk is NOT HIPAA compliant.

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Answers

Almost 10 years ago

Help Desk Software

HIPAA Compliance with JIRA

Comments

Almost 9 years ago

Help Desk Software

The workflow engine, knowledge base, SLA calculation and customisation are areas that need to be improved. The out-of-the-box functions and ITIL compatibility are good features.

About me

30+ years in IT from IBM mainframes to cloud computing in various technical roles.
I have ITIL V2 Manager and ITIL V3 Expert certifications.
I am an ITPreneurs certified ITIL V3 instructor.

Specialties: I specialise in integrated IT service management solutions.

Education

Sir John Adamson High School