Badges

115 Points
8 Years
Top 20

User Activity

About 8 years ago
We do have Updated the features Of BMC Remedy with the Current Version 9.x.which has the feature with which user can raise ticket on the go. New mobile application is launched MyIT and SmartIT though which End user can raise a ticket, followup the ticket, get solution and…

Projects

About 8 years ago
Patch Upgrade
Patch Upgrade from ARS,ITSM 7.6.04 SP2 SP4
About 8 years ago
Version Upgrade
Version Upgrade from 7.6.04 SP4 to 8.1It was version upgrade which involved ontime delivery of the project as planned
About 8 years ago
Version Upgrade Planning
Planning - Version Upgrade from either 7.6.04 SP4 or 8.1 to Version 9

About me

--Certified in DOEACC A - Level from DOEACC Society,New Delhi ,India.
--Certified in VB 6.0,Oracle 8i from Cat Technologies,Hyderabad.
--Certified BMC Remedy Administrator ARSystem 7.X.
--Certification in MS-SQL Server2008 Microsoft Arabia, Riyadh.
--Certified ITIL V3 from EXIN.

Specialties:
> Work-Flow Development using the AR System.
> Knowledge Transfer.
> Enable the Remedy Components to deploy ITIL Service Support Process Model :
> Incident Management
> Problem Management
> Configuration Management
> Service Request Management
> Service Level Management

Involved in Upgrades,Patching,Customization,Administration of BMC Remedy ARS,ITSM Suite.

Interesting Projects and Accomplishments

About 8 years ago
About 8 years ago
About 8 years ago