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it_user371628

  • Senior SAP CRM Consultant at a recruiting/HR firm with 501-1,000 employees
  • Has 10+ Years Of Experience
Badges
75 Points10 YearsTop 20
User Activity
Over 10 years ago
Answered a question: Should we choose Salesforce, SAP CRM, Sugar CRM, inContact, Vocalcom, Oracle RightNow or build our own custom app?
I am not sure if it can handle 30000 agents , But it sure seems full of all the required features  http://www.ameyo.com/about/call-center-suite
Over 10 years ago
Answered a question: When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?
1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .
Projects
Over 10 years ago
Hybris
Hybris
Experience
Answers
Over 10 years ago
CRM Customer Engagement Centers
Should we choose Salesforce, SAP CRM, Sugar CRM, inContact, Vocalcom, Oracle RightNow or build our own custom app?
Over 10 years ago
Contact Center Platforms
When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?
About me

Naval is a SAP Certified CRM and SD Consultant , He is also PMP certified and has good management skills.

He has more than 10 years of experience in SAP Project implementations which includes working as a functional consultant in CRM , R/3 and IS-U .
He has worked as CRM Functional consultant and lead in various projects across SAP CRM modules listed below.
CRM sales
CRM Service
CRM CIC
CRM Marketing
CRM WCEM
CRM Trade promotion

Specialties:
MySAP CRM -Techno-functional consultant .
SAP Workflow consultant .

Certifications
  • MIT certified progammer
  • SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Project management professional
  • SAP Certified SD consultant
Education

Uttar Pradesh Technical University
Army public school

Interesting Projects and Accomplishments
Over 10 years ago
Hybris