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it_user347964

Service Desk Team Lead at a healthcare company with 1,001-5,000 employees
Has 10+ Years Of Experience

Badges

20 Points10 Years

User Activity

Over 10 years ago

Contributed a review of Serviceaide ChangeGear: It was easy to build out so we now have a self-service tool rolled out to our customers, although the usability for IT analysts could be improved with the ability to save commonly-used filters.

Over 10 years ago

Contributed a review of Clarity SM: It's easy to look up tickets, requiring less clicks compared to CSM, but it seems to crash often on our servers and I'm not sure why.

Experience

Serviceaide ChangeGear

Clarity SM

Reviews

Over 10 years ago

Serviceaide ChangeGear

It was easy to build out so we now have a self-service tool rolled out to our customers, although the usability for IT analysts could be improved with the ability to save commonly-used filters.

Over 10 years ago

Clarity SM

It's easy to look up tickets, requiring less clicks compared to CSM, but it seems to crash often on our servers and I'm not sure why.