it_user273753

ICT Technician at The Godolphin School
Has 5-10 Years Of Experience

Badges

User Activity

Over 10 years ago

Commented on It has made the process of getting support to end users quicker, but I'd like to be able to remove some of the default actions that are in the drop down menu of the tickets.

Hi Andrew, On the Help Desk drop down you have vendor tickets, purchase need etc, we don't require them so it would be nice to have the ability to remove them. Steve

Almost 11 years ago

Contributed a review of Aruba Wireless: We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

Almost 11 years ago

Commented on We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

Review about Aruba Wireless

Almost 11 years ago

Contributed a review of Aruba Wireless: We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

Almost 11 years ago

Commented on Great service desk with a strong community of users, but its monitoring tools could be better.

I agree with the comment about having to stop the network scans due to it slowing down the helpdesk side. However since the recent update this seems to happen a lot less. Steve

Almost 11 years ago

Contributed a review of Spiceworks: It has made the process of getting support to end users quicker, but I'd like to be able to remove some of the default actions that are in the drop down menu of the tickets.

Experience

Reviews

Almost 11 years ago

Aruba Wireless

We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

Almost 11 years ago

Aruba Wireless

We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

Almost 11 years ago

Spiceworks

It has made the process of getting support to end users quicker, but I'd like to be able to remove some of the default actions that are in the drop down menu of the tickets.

Comments

Over 10 years ago

Help Desk Software

It has made the process of getting support to end users quicker, but I'd like to be able to remove some of the default actions that are in the drop down menu of the tickets.

Almost 11 years ago

Wireless LAN

We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

Almost 11 years ago

Help Desk Software

Great service desk with a strong community of users, but its monitoring tools could be better.

About me

After completing a 22 year technical career in the British Army, I am fortunate to now be in a position to continue my interest in computers with The Godolphin School, where I enjoy the role of ICT Support Technician.

As a self motivated team player, I have learnt, implemented and now manage the Spiceworks ticketing system to keep a track on network incidents, track problems and identify areas for improvement; producing management reports to support my team and direct external resources.

I continue to gain experience maintaining network devices and I am currently developing a self help toolkit to enable network users to complete basic diagnostics before submitting tickets.

Certifications

NVQ Level 3 Providing a Telecommunications Service
Introduction to Information Technology
Fundamentals of Network Security
Workstation Ergonomics
Level 2 Award in ICT Systems & Prinicples
Level 2 Diploma in ICT Professional Competence
Intermediate Level Apprenticeship in IT & Telecoms Professionals
Level 2 Certificate in Adult Numeracy
Level 2 Certificate in Adult Literacy
LAO Level 2 Certificate in Principles of Business & Administration

Employers

The Godolphin School
Computersmiths
CEGA
British Army
British Army
British Army
British Army
British Army

Education

Royal School of Artillery
Courtfields, Wellington, Somerset