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it_user147549

  • Consultant at a consultancy with 51-200 employees
  • Has 10+ Years Of Experience
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55 Points11 Years
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About 11 years ago
Hi Matt Some SLAs were response time surrounding customer support issues. For example, how long did it take before the team absorbed CS issues into their backlog and actioned an item for resolution? Others included things like the maximum allowable # of bugs in a release.…
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About me
Certifications
  • Agile Certified Practitioner (ACP)
  • Certified Scrum Master (CSM)
Employers

Self
ScrollMotion
AKQA
MyPublisher
NYU School of Law
24/7 Real Media
Infinity Interactive

Education

New York University
Yale University
The Berkeley Carroll School