Solution Architect, Consultant and Corporate Trainer at a computer software company with 51-200 employees
Real User
Top 10
Oct 3, 2025
VMware has transformed IT significantly by initiating virtualization. However, the company has faced multiple ownership changes, from Dell to other OEMs, and now Broadcom has taken over VMware. Support and existing customers, who are their bread and butter, are not satisfied due to support issues. They need to improve their support because of new management, policies, and pricing, and they are not offering discounts. Instead of developing regular new products with advanced features, they should focus on managing existing products, their management aspects, and customer satisfaction.
Category and Contract Lead - ICT at a outsourcing company with 10,001+ employees
Real User
Top 20
Feb 7, 2024
There's quite a lot of uncertainty at the moment regarding the solution following the Broadcom acquisition of VMware. After the Broadcom acquisition, they changed the licensing model, reduced their product's queues, removed all the perpetual licenses, and moved to subscription. We are unsure about the future growth and stability of our organization.
One area where VMware Software Defined Data Center could improve is in the user interface. While the backend scripting and automation are robust, having more features accessible through a CLI mode would be beneficial.
Even though it is very powerful software, it is complex. The way the software is driven should stay the same. My main problem is that they are changing the interfaces frequently, and each interface is incompatible with the last one. So you have to be in constant learning. But the main problem here in a country like Mexico is that the software cost is exceptionally high compared to other states. One of the ways to adopt this platform is that it would not be as expensive as it is. For example, this version of the storage utilization is costly, and most of the other features, the most valuable ones, are extremely expensive.
When they release the next version, we need some new features in vCenter eight, like DPU, and data packet processing. When it comes to research and development of the product in class, we would like to receive the next version in the best possible way. I would recommend bundling so the end customer can utilize all the automation and orchestration features with SDC. Currently, they are provided as separate offerings. I think it should be included as one so we can evaluate and optimize our cloud resources.
Learn what your peers think about VMware Software Defined Data Center. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
IT Infrastructure Strategy, Tranformation, & DC Operations, Data Science at KFMC
Real User
Mar 30, 2020
We would like to see more analytics, artificial intelligence (AI), and machine learning capabilities in their products. Another good feature would be to have predictive analytics and remote monitoring to monitor the virtual infrastructure with integrations to social media apps, like WhatsApp and others.
The interface should be improved because when there are many alarms, it is difficult to figure out what the error is. I have had a lot of trouble implementing automation in cloud-based deployments. The problem lies in the third-party integration. It would be very valuable if they offered shareable data center designs.
The virtualization has room for improvement. The Site Recorder Manager needs to be improved. We would like to have active-active replication. This solution is not efficient for small customers. Technical support could use some improvement.
It would be an improvement to have more functionality with hardware products. For example, performing routine analytics on a hardware network would be useful because not many network switches can do it.
This is not yet a mature product. Initially, it is simple to use, but after some time in production, you've got problems. These are particularly related to the main design. The design phase is not easy. All of the stuff available on the website is not very carefully designed. We suffered for four months before obtaining the bug fix. I would like to see the process of building and setting up homogeneous classes made easier. We have some Intel machines and some AMD machines, are we cannot mix these within the same cluster. It is a big mess for us. As we want to scale, we do not always want to use the same kind of machine.
Technical Administrator at a tech services company with 11-50 employees
Real User
Oct 13, 2019
The next version of this solution should include more automation. There should be more visibility in the performance and the configuration. They are using vRealize Log Insight as the virtualized log platform, but this solution is not well developed and not yet ready to use for advanced optimization and troubleshooting.
The most recent web-based interface has given us some problems. For example, if you delete a virtual machine or you delete storage then it takes a long time to refill it. In prior versions that were a client installed directly on the PC, the interface was more responsive. Things happened on time. I had a problem last week where one of my VMs was deleted, and it took perhaps thirty minutes to repair it.
Pre-sales Consultant at Beta Information Technology
Real User
Top 20
Oct 6, 2019
The main problem that we are facing with this solution is vSAN stability. Sometimes, the storage becomes unstable. It is not an issue with integration; rather, it seems to be within vSAN. It could be the hardware that we are working with. VMware has confirmed the bugs, but have not told us to upgrade the hardware. It is compatible and everything is ok, so I don't know. VMware has done some upgrading and patching. Not all of the storage systems from other vendors can be integrated into this solution. The licensing for this solution should be improved. For example, you should be able to expand the SDDC with a compute-only node, rather than a hyper-converged node. Otherwise, you are buying a vSAN license for nothing. Their competitors, like Cisco, do not have this problem. They have to add the fibre channel storage so that it can be integrated with the SDDC nodes. That was the customer can utilize their storage for file-sharing, which most of the customers have. EMC Unity and HP3PAR connect using FC connectivity, but for this solution, we have to change everything in order to mount this storage to the SDDC node. Adding endpoint security to this solution would be a good improvement.
The VMware approach to the SDDC delivers a unified platform that supports any application and provides flexible control. The VMware architecture for the SDDC empowers companies to run hybrid clouds and to leverage unique capabilities to deliver key outcomes that enable efficiency, agility, and security. Enterprises using VMware technology have three ways to establish an SDDC and transition at their own pace: build their own using reference architectures; use a converged infrastructure; or use...
VMware has transformed IT significantly by initiating virtualization. However, the company has faced multiple ownership changes, from Dell to other OEMs, and now Broadcom has taken over VMware. Support and existing customers, who are their bread and butter, are not satisfied due to support issues. They need to improve their support because of new management, policies, and pricing, and they are not offering discounts. Instead of developing regular new products with advanced features, they should focus on managing existing products, their management aspects, and customer satisfaction.
There's quite a lot of uncertainty at the moment regarding the solution following the Broadcom acquisition of VMware. After the Broadcom acquisition, they changed the licensing model, reduced their product's queues, removed all the perpetual licenses, and moved to subscription. We are unsure about the future growth and stability of our organization.
One area where VMware Software Defined Data Center could improve is in the user interface. While the backend scripting and automation are robust, having more features accessible through a CLI mode would be beneficial.
There could be more insights for hyper-cloud solutions in terms of enhanced configuration.
Even though it is very powerful software, it is complex. The way the software is driven should stay the same. My main problem is that they are changing the interfaces frequently, and each interface is incompatible with the last one. So you have to be in constant learning. But the main problem here in a country like Mexico is that the software cost is exceptionally high compared to other states. One of the ways to adopt this platform is that it would not be as expensive as it is. For example, this version of the storage utilization is costly, and most of the other features, the most valuable ones, are extremely expensive.
When they release the next version, we need some new features in vCenter eight, like DPU, and data packet processing. When it comes to research and development of the product in class, we would like to receive the next version in the best possible way. I would recommend bundling so the end customer can utilize all the automation and orchestration features with SDC. Currently, they are provided as separate offerings. I think it should be included as one so we can evaluate and optimize our cloud resources.
Its pricing could be better, and there could be more integration.
We would like to see more analytics, artificial intelligence (AI), and machine learning capabilities in their products. Another good feature would be to have predictive analytics and remote monitoring to monitor the virtual infrastructure with integrations to social media apps, like WhatsApp and others.
The interface should be improved because when there are many alarms, it is difficult to figure out what the error is. I have had a lot of trouble implementing automation in cloud-based deployments. The problem lies in the third-party integration. It would be very valuable if they offered shareable data center designs.
The virtualization has room for improvement. The Site Recorder Manager needs to be improved. We would like to have active-active replication. This solution is not efficient for small customers. Technical support could use some improvement.
It would be an improvement to have more functionality with hardware products. For example, performing routine analytics on a hardware network would be useful because not many network switches can do it.
This is not yet a mature product. Initially, it is simple to use, but after some time in production, you've got problems. These are particularly related to the main design. The design phase is not easy. All of the stuff available on the website is not very carefully designed. We suffered for four months before obtaining the bug fix. I would like to see the process of building and setting up homogeneous classes made easier. We have some Intel machines and some AMD machines, are we cannot mix these within the same cluster. It is a big mess for us. As we want to scale, we do not always want to use the same kind of machine.
The next version of this solution should include more automation. There should be more visibility in the performance and the configuration. They are using vRealize Log Insight as the virtualized log platform, but this solution is not well developed and not yet ready to use for advanced optimization and troubleshooting.
The automation of the solution needs improvement. We should be able to automate some processes.
The most recent web-based interface has given us some problems. For example, if you delete a virtual machine or you delete storage then it takes a long time to refill it. In prior versions that were a client installed directly on the PC, the interface was more responsive. Things happened on time. I had a problem last week where one of my VMs was deleted, and it took perhaps thirty minutes to repair it.
The main problem that we are facing with this solution is vSAN stability. Sometimes, the storage becomes unstable. It is not an issue with integration; rather, it seems to be within vSAN. It could be the hardware that we are working with. VMware has confirmed the bugs, but have not told us to upgrade the hardware. It is compatible and everything is ok, so I don't know. VMware has done some upgrading and patching. Not all of the storage systems from other vendors can be integrated into this solution. The licensing for this solution should be improved. For example, you should be able to expand the SDDC with a compute-only node, rather than a hyper-converged node. Otherwise, you are buying a vSAN license for nothing. Their competitors, like Cisco, do not have this problem. They have to add the fibre channel storage so that it can be integrated with the SDDC nodes. That was the customer can utilize their storage for file-sharing, which most of the customers have. EMC Unity and HP3PAR connect using FC connectivity, but for this solution, we have to change everything in order to mount this storage to the SDDC node. Adding endpoint security to this solution would be a good improvement.
The solution needs performance optimization of the VMware IO technology.
The storage utilization needs to be improved. It is not a perfect product. It needs to be more secure and it needs more aesthetics.