2020-07-13T06:55:50Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with Microsoft Dynamics GP?

Please share with the community what you think needs improvement with Microsoft Dynamics GP.

What are its weaknesses? What would you like to see changed in a future version?

3
PeerSpot user
3 Answers
PL
Chief Financial Officer at a computer software company with 51-200 employees
Real User
Top 10
2021-03-26T21:21:24Z
Mar 26, 2021

Overall, the solution wasn't that great. The product doesn't do consolidations. It was hard to navigate the solution and the UI, the user interface, wasn't any good, to be honest. We found it hard to navigate and it had a very outdated UI so that the user experience wasn't good at all. This is now a legacy product, so they're phasing it out over time. The scalability was never very good.

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AubreyMokgadi - PeerSpot reviewer
Principal Accountant at Botswana Government
Real User
Top 10
2020-08-30T08:33:28Z
Aug 30, 2020

We don't have proper data management. We have a government scheme where we service people and help them with housing. We call it the Self Help Housing Agency, where we provide funding, then you pay back the money without interest. It's one area that the system doesn't seem to handle it properly. We initially needed a system that was focused on test management in that aspect due to the fact that we wanted a revolving account where the money that you pay back goes into the fund and it funds other beneficiaries as well. That way, it never ceases to operate. You pay back, it goes into the fund, somebody also applies and then the money he pays back and it revolves like that. That said, we are not using the system for that. It doesn't work in the way we need it to. If it did, we'd definitely use it. We also have services that are mostly data management. We only now use it for subsistence for others when they are traveling in between the jobs. For example, when you're traveling to another area, you apply for a subsistence allowance. That's the main thing that we are only using it for. That said, now, for Self Help and service leverage manuals, we need to computerize it so that it becomes part of the system as well. That's one area that needs to be looked at and improved somehow. The budget aspect could be improved. I have to do my budgeting outside of the system on Excel, then whatever that has been approved I need to upload to GP. However, I want a system where I can start with projections. It would be great to be able to project with all the notes and have it give me my final outline and upload it automatically into that system. I don't know if that is possible. With payroll, the payroll that they have offers US or Canadian tax. However, here, our tax payments are different from the US and Canada. It is very difficult to put in our tax tables. We need some customization. It should be readily available for any country to use according to their tax implications. The system should know different types of tax regimes around the world so that it can accommodate. It's a little bit rigid on that.

Ricardo_Rodriguez - PeerSpot reviewer
Comptroller at BMA Group Global
Real User
2020-07-13T06:55:50Z
Jul 13, 2020

The purchase order and processing aspects of the solution should be improved. In this latest version, they included mostly everything we currently require. The only thing that can be improved on is the way that transactions, for example, in account receivable, take place. When a customer makes a payment to us, it's unclear how to connect the software with the bank in order to properly identify the invoices and the amount of the payment the customer is paying us in order to apply those accounting and then close the invoices that are open. This would really save us a lot of time and energy if that aspect could be clarified or streamlined.

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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Mar 26, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
AubreyMokgadi - PeerSpot reviewer
Principal Accountant at Botswana Government
Aug 30, 2020
The licenses should be centralized. We, as a local authority under the ministry of local government, have the government pay on our behalf, and they are quite strict. It's an annual licensing that we are signed up for. It's quite hefty. We have 28 sites within the country and each site has to pay its own license. It means they are decentralized. If it was centralized, then it would have been easy. We are actually thinking of centralizing the whole system in one place and to cut off a whole lot of maintenance of servers. That way, licensing can be cut because it's licensed per user. The solution charges on a per user basis. For us, in our local currency, it costs us around 5 million Botswanan Pulas a year. It's quite a lot of money.
PL
Chief Financial Officer at a computer software company with 51-200 employees
Mar 26, 2021
There is a yearly licensing fee that the company would have to pay, plus the cost of hosting and hybrid cloud costs.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Aug 15, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
AubreyMokgadi - PeerSpot reviewer
Principal Accountant at Botswana Government
Aug 30, 2020
The licenses should be centralized. We, as a local authority under the ministry of local government, have the government pay on our behalf, and they are quite strict. It's an annual licensing that we are signed up for. It's quite hefty. We have 28 sites within the country and each site has to pay its own license. It means they are decentralized. If it was centralized, then it would have been easy. We are actually thinking of centralizing the whole system in one place and to cut off a whole lot of maintenance of servers. That way, licensing can be cut because it's licensed per user. The solution charges on a per user basis. For us, in our local currency, it costs us around 5 million Botswanan Pulas a year. It's quite a lot of money.
PL
Chief Financial Officer at a computer software company with 51-200 employees
Mar 26, 2021
There is a yearly licensing fee that the company would have to pay, plus the cost of hosting and hybrid cloud costs.
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