Team Lead for Global Security at a non-tech company with 201-500 employees
Real User
Oct 18, 2022
We would like this solution to have a higher level of support for SaaS applications. We would also like some improvement in areas like pre-implementation support, where a better understanding of our network, endpoint, and server environment to see what the specific use cases are that we can improve on. Perhaps they could provide ancillary, or consulting, services that help clients understand exactly why a particular automation would be helpful for SOAR.
UI coloring can be improved. The UI resembles an IBM or HP software tool suite. The UI is not fancy like some of the others, however, it does work. The platform is designed for someone who has a logical mindset. The Logic needs to be planned out like any good design. The dashboards can be improved. There are basic table, pie, line, and bar data widgets, yet no geo-mapping widget. However, the dashboard does have the good feature of a funnel chart that I can show volumes of alerts vs cases that our team is handling each day.
Find out what your peers are saying about Devo, Splunk, ServiceNow and others in Security Orchestration Automation and Response (SOAR). Updated: October 2026.
Security Orchestration Automation and Response integrates security tools and processes, enhancing threat detection, investigation, and response. It minimizes human intervention, making security operations more efficient.Security Orchestration Automation and Response solutions streamline incident management by allowing security teams to automate repetitive tasks, analyze threat data from multiple sources, and orchestrate responses to incidents. These solutions typically provide an automated...
We would like this solution to have a higher level of support for SaaS applications. We would also like some improvement in areas like pre-implementation support, where a better understanding of our network, endpoint, and server environment to see what the specific use cases are that we can improve on. Perhaps they could provide ancillary, or consulting, services that help clients understand exactly why a particular automation would be helpful for SOAR.
UI coloring can be improved. The UI resembles an IBM or HP software tool suite. The UI is not fancy like some of the others, however, it does work. The platform is designed for someone who has a logical mindset. The Logic needs to be planned out like any good design. The dashboards can be improved. There are basic table, pie, line, and bar data widgets, yet no geo-mapping widget. However, the dashboard does have the good feature of a funnel chart that I can show volumes of alerts vs cases that our team is handling each day.