The time taken by the solution for the data to load should be improved. It was pretty high in some instances. The latency for some stuff to load up was pretty high.
The main challenge for this solution is its lack of availability for training and in-depth troubleshooting steps. I have worked as an operations engineer, implementation engineer, and architect in India. However, the solution is not readily available to every customer. For example, if a company purchases a license and implements the solution, the BAU operation team may be unfamiliar with the product. The solution provides some free training and videos on its website, but it could improve its training and support for customers who purchase a license. Additionally, I have found it difficult to get support for production-related issues. The solution could improve its response time for these issues.
The dashboard is pretty lackluster compared to its competitors. They need to look at the competition and adopt some of those features. Liquidware could make the dashboarding more user-friendly and integrate scripting into the product. You can build your own scripts and find them off on your servers or what you like, and I think that maybe some feature about a synthetic user or virtual user for testing.
Find out what your peers are saying about Liquidware Labs, Nexthink, Lakeside Software and others in Digital Experience Monitoring (DEM). Updated: April 2024.
What is digital experience monitoring? Digital Experience Monitoring (DEM), also sometimes referred to as end-user experience monitoring, is the process of analyzing usage and performance data across applications, devices, services, and infrastructure, to understand how end users’ interactions with technology affect the quality of their digital experience. By uncovering critical data across complex digital environments, digital experience monitoring gives IT departments the visibility...
The time taken by the solution for the data to load should be improved. It was pretty high in some instances. The latency for some stuff to load up was pretty high.
The main challenge for this solution is its lack of availability for training and in-depth troubleshooting steps. I have worked as an operations engineer, implementation engineer, and architect in India. However, the solution is not readily available to every customer. For example, if a company purchases a license and implements the solution, the BAU operation team may be unfamiliar with the product. The solution provides some free training and videos on its website, but it could improve its training and support for customers who purchase a license. Additionally, I have found it difficult to get support for production-related issues. The solution could improve its response time for these issues.
The dashboard is pretty lackluster compared to its competitors. They need to look at the competition and adopt some of those features. Liquidware could make the dashboarding more user-friendly and integrate scripting into the product. You can build your own scripts and find them off on your servers or what you like, and I think that maybe some feature about a synthetic user or virtual user for testing.