Since KerioConnect is a setup and go solution, everything works on its own. The only administrative tasks required are keeping it up to date, monitoring security logs, and ensuring protection from brute force attacks.
Information Technology Specialista at REMING CONSULT a.s.
Reseller
Top 5
Jun 10, 2024
KerioConnect continues to improve with regular updates throughout the year. They must be added to the roadmap, which requires approval. In larger organizations, the server's capabilities and the database need improvement. However, in smaller organizations, it works well. Better integration with MS Teams and AI features would be beneficial in the future. It should become more intuitive for the applications.
IT at a manufacturing company with 11-50 employees
Real User
Top 10
May 13, 2024
We are considering switching to Microsoft Exchange. One reason is that it doesn't improve our workflow and doesn't integrate well with Microsoft 365 applications.
Vice President at a manufacturing company with 51-200 employees
Real User
Jul 6, 2022
The search and archiving documentation capabilities need to be stronger. The user documentation is ridiculous. The connectivity with CRM is a significant issue here. We don't have a great way of getting these emails into CRM except by copying and pasting text. In terms of connecting, we really need to connect this to a CRM system and there doesn't seem to be an excellent way to do it. It's very much a standalone product and the documentation does not make this easy. It is not unstable. However, for example, I recently personally crashed it due to the fact that I had too many items in my folder. It turns out there's a hard limit as to how many files you can have in a folder, and so I personally ended up crashing the system. The result was my IT person is still trying to recover most of my email, even though we've gone through all the backup procedures and all this other stuff over the years. Once I crashed it, getting back access to my old emails has proved to be very difficult. This recovery stuff turns out to be very, very difficult. The IT guys love this thing, however, from the user perspective, it's slow when it's cumbersome. Their whole sales pitch and documentation are focused on IT people running this thing. They don't seem to be particularly focused on the user experience. Also, this thing is not updated from a feature set perspective. It's virtually the same as it was when we bought it. Now, under the covers, they've made lots of changes. However, from a user perspective, it's still pretty much the same.
Kerio Connect does as advertised, so there are no real issues with the product itself. It's developed regularly, so there are constant updates. Possibly, the support and development have lessened since they've sold the company, but as far as the product itself is concerned, there isn't anything that I would suggest needs improvement. If I'm being picky, Kerio Connect uses a proprietary, mappy atom for Outlook, and it would be nice if they used a native mappy connection instead, but that's the only additional feature that I would like to see in its next release. If they have native Outlook map integration, that would be great, but other than that, it's got all the functions that I think a mail server should have.
Director at a tech services company with 1-10 employees
Real User
Nov 26, 2021
With the ubiquity of Microsoft Exchange, we don't see it being used very often. I don't find it easy to use, but it might be because it is not my main technology. It could be simpler to use and install, but I still wouldn't use it because there isn't a compelling use case.
Lead Hand - Print Department at a marketing services firm with 11-50 employees
Real User
Top 10
Sep 24, 2021
The solution could improve the redundancy because we only have one copy of the Kerio Connect server on our hardware. The next step for us is to move to the cloud and if Kerio does not have a cloud version available they should release one. Kerio Connect runs on Windows Servers which I do not like because it is not secure and reliable. I would prefer to run it under Linux.
We've been happy with the solution. It's worked for us so far so it's fine. If they could integrate some sort of AI into the solution to make it more efficient, that would be interesting. Most of our clients use Outlook and Kerio Connect. Occasionally, Kerio can be a bit slow. They could make it faster to get onto the web interface without so much load time. It's just slow with Outlook, however, for some reason.
Kerio Connect, a messaging and collaboration solution, meets the needs of small and mid-sized businesses while offering a robust feature lineup. Business users enjoy support for their favorite email client and easy web-based access. Kerio Connect is highly stable—so you can focus on business rather than unexpected downtime and recovery.
Since KerioConnect is a setup and go solution, everything works on its own. The only administrative tasks required are keeping it up to date, monitoring security logs, and ensuring protection from brute force attacks.
KerioConnect continues to improve with regular updates throughout the year. They must be added to the roadmap, which requires approval. In larger organizations, the server's capabilities and the database need improvement. However, in smaller organizations, it works well. Better integration with MS Teams and AI features would be beneficial in the future. It should become more intuitive for the applications.
We are considering switching to Microsoft Exchange. One reason is that it doesn't improve our workflow and doesn't integrate well with Microsoft 365 applications.
You cannot integrate with other services like Google Docs, Google Assistant, Google Calendar, etc.
The search and archiving documentation capabilities need to be stronger. The user documentation is ridiculous. The connectivity with CRM is a significant issue here. We don't have a great way of getting these emails into CRM except by copying and pasting text. In terms of connecting, we really need to connect this to a CRM system and there doesn't seem to be an excellent way to do it. It's very much a standalone product and the documentation does not make this easy. It is not unstable. However, for example, I recently personally crashed it due to the fact that I had too many items in my folder. It turns out there's a hard limit as to how many files you can have in a folder, and so I personally ended up crashing the system. The result was my IT person is still trying to recover most of my email, even though we've gone through all the backup procedures and all this other stuff over the years. Once I crashed it, getting back access to my old emails has proved to be very difficult. This recovery stuff turns out to be very, very difficult. The IT guys love this thing, however, from the user perspective, it's slow when it's cumbersome. Their whole sales pitch and documentation are focused on IT people running this thing. They don't seem to be particularly focused on the user experience. Also, this thing is not updated from a feature set perspective. It's virtually the same as it was when we bought it. Now, under the covers, they've made lots of changes. However, from a user perspective, it's still pretty much the same.
Kerio Connect does as advertised, so there are no real issues with the product itself. It's developed regularly, so there are constant updates. Possibly, the support and development have lessened since they've sold the company, but as far as the product itself is concerned, there isn't anything that I would suggest needs improvement. If I'm being picky, Kerio Connect uses a proprietary, mappy atom for Outlook, and it would be nice if they used a native mappy connection instead, but that's the only additional feature that I would like to see in its next release. If they have native Outlook map integration, that would be great, but other than that, it's got all the functions that I think a mail server should have.
With the ubiquity of Microsoft Exchange, we don't see it being used very often. I don't find it easy to use, but it might be because it is not my main technology. It could be simpler to use and install, but I still wouldn't use it because there isn't a compelling use case.
The solution could improve the redundancy because we only have one copy of the Kerio Connect server on our hardware. The next step for us is to move to the cloud and if Kerio does not have a cloud version available they should release one. Kerio Connect runs on Windows Servers which I do not like because it is not secure and reliable. I would prefer to run it under Linux.
We've been happy with the solution. It's worked for us so far so it's fine. If they could integrate some sort of AI into the solution to make it more efficient, that would be interesting. Most of our clients use Outlook and Kerio Connect. Occasionally, Kerio can be a bit slow. They could make it faster to get onto the web interface without so much load time. It's just slow with Outlook, however, for some reason.
I would like to see better support from their support team.