Data Warehouse Analyst at a insurance company with 1,001-5,000 employees
Real User
Top 10
Oct 4, 2023
The challenge lies not in what the tool can do but in how you use it and understand the data. The key isn't just the capabilities of the tool but how well it's used, the understanding of the data, and the relevance of the analysis to the situation at hand.
Data Warehouse Analyst at a insurance company with 1,001-5,000 employees
Real User
Top 10
Oct 4, 2022
Their latest release is called 9.0, and they added some new functions. This solution used to get awards on the level of documentation before they were bought out by TIBCO. Lately, though, they're releasing the product with major changes that are not documented at all. We've caught them on that. We'll ask technical support, "Where is this?" They'll say, "Oh, it's in the manual." We say, "No, it's not. The manual's wrong." Then they say, "Well, here's a screen print showing...Yeah, that's wrong," so we say, "You no longer do that. That doesn't work this way. How do we do it?" Their answer is, "We'll get back to you." I've been fighting with the company support for the last eight weeks to document something that is not currently documented. I know how to make it work, but no one else does because they haven't posted that. The product gets pushed out and the information is sent to documentation, and the documentation says, "Yeah, we'll get around to it when we get around to it." If there were to be any improvements right now, their documentation needs to get in sync with their product.
The solution can be improved by adding more automated options for reporting. I would like to see more user-friendly instructions for employees that only use the solution on a monthly basis.
The service levels are remarkable. The products are great as well. Information Builders should create a way to create predictive models without having to be a statistician.
WebFOCUS is a strategic enterprise business intelligence (BI) and analytics platform that enables any executive, manager, analyst, employee, partner, or customer to execute smarter business from trusted data. The platform includes cutting-edge capabilities that provide organizations with everything they need to turn data into insight, and insight into impact.
Documentation could definitely be improved.
The challenge lies not in what the tool can do but in how you use it and understand the data. The key isn't just the capabilities of the tool but how well it's used, the understanding of the data, and the relevance of the analysis to the situation at hand.
Their latest release is called 9.0, and they added some new functions. This solution used to get awards on the level of documentation before they were bought out by TIBCO. Lately, though, they're releasing the product with major changes that are not documented at all. We've caught them on that. We'll ask technical support, "Where is this?" They'll say, "Oh, it's in the manual." We say, "No, it's not. The manual's wrong." Then they say, "Well, here's a screen print showing...Yeah, that's wrong," so we say, "You no longer do that. That doesn't work this way. How do we do it?" Their answer is, "We'll get back to you." I've been fighting with the company support for the last eight weeks to document something that is not currently documented. I know how to make it work, but no one else does because they haven't posted that. The product gets pushed out and the information is sent to documentation, and the documentation says, "Yeah, we'll get around to it when we get around to it." If there were to be any improvements right now, their documentation needs to get in sync with their product.
The solution can be improved by adding more automated options for reporting. I would like to see more user-friendly instructions for employees that only use the solution on a monthly basis.
Upgrade and more module training, we are about to do an app studio upgrade and our team is working on getting training for our agency.
We will be using the conversion process soon. I hope this will be an easy process converting from 7.6 to 8.02.
More charts, because I like to see more graphs and get more understanding of data by seeing it as a graph.
The interface can be more user-friendly, learning the product via a classroom format. App studio needs to copy report without issue renaming.
The service levels are remarkable. The products are great as well. Information Builders should create a way to create predictive models without having to be a statistician.
Making it more user-friendly and providing good documentation as user reference guide, online guides, etc.
If IBI can make each release of WebFOCUS consistent, we don't have to make changes for each release, it will be very helpful.
We found some minor flaws like password encryption. The Information Builders tech support provided us workarounds.
IIt would be nice to have it easier to embed native sql. Release process in our set up is not the safest since it requires changing paths.
More access via end users without using reporting objects. Easy way to create charts and graphs for reporting to executive staff.