There seems to be significant effort toward vendor lock-in. During the sales pitch, we were told it would be very easy to turn off Duplo and its software, but upon closer inspection, the workflows make use of vendor-specific software without a technical reason. The backups are vendor-specific for disaster recovery unless one specifically requests otherwise. They also use their own Terraform provider, which does not provide any advantage over the generic providers. The software portal can be quite buggy. Although some fixes have been done over time, the root causes were not resolved. The panel does not support everything, so features like termination protection are missing. Additionally, automated services running on the portal have performed unexpected actions, such as deleting RDS instances.
There seems to be significant effort toward vendor lock-in. During the sales pitch, we were told it would be very easy to turn off Duplo and its software, but upon closer inspection, the workflows make use of vendor-specific software without a technical reason. The backups are vendor-specific for disaster recovery unless one specifically requests otherwise. They also use their own Terraform provider, which does not provide any advantage over the generic providers. The software portal can be quite buggy. Although some fixes have been done over time, the root causes were not resolved. The panel does not support everything, so features like termination protection are missing. Additionally, automated services running on the portal have performed unexpected actions, such as deleting RDS instances.