Security Engineer at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Sep 2, 2026
Regarding the responses and recommendations Charlotte AI provides, I have approximately twenty percent confidence in them. I do not trust it, but it is valuable to have. I have had situations where Charlotte AI was not accurate. In my opinion, Charlotte AI can be improved by having an input feature that asks whether it was correct, how accurate the response was, and I want CrowdStrike to release new features. What would make it a ten for me is if it were more accurate.
Engineer at a financial services firm with 201-500 employees
Real User
Top 20
Sep 1, 2026
Charlotte AI can be improved by being more precise when questions are asked. Similar to other chatbots, it needs to collect more information. It would be very helpful if they could provide a prompt so the technician will know what question to answer and understand the structure of the question. This would help the technician know what information to provide to the chatbot so they will get a better response.
Senior Security Analyst at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Sep 1, 2026
I have mixed confidence in the responses or recommendations that Charlotte AI provides because in the beginning, I was not a big fan of it. I felt that it was giving me a lot of incorrect information. However, over the past year, I feel that it has become more accurate. There is still work to be done, but I can see the potential. I believe Charlotte AI can be improved as the frontier models improve. I would like to see the false positive rate decrease. I would also like to see its ability to determine whether something was benign get better, as it does have a tendency to be overprotective and overcautious and does not really understand when something is business as usual. In assessing the stability and reliability of Charlotte AI, I would probably give it three and a half out of five stars, as sometimes it does sit there thinking for a very long time, and then I have to come back to it later or sign off, sign back in, and try it again.
System Architect at a university with 501-1,000 employees
Real User
Top 20
Sep 1, 2026
Charlotte AI could be improved by allowing us to upload a nice report from PowerPoint or Excel, just as other AI models do. The details they give us are so good, but right now it is all text-based, and I have to copy it and format it. I would like it to be formatted into an executive-level review or initial review, so we don't have to spend additional time formatting it. It would just be easier to present the output and what we found out without spending another hour improving how the report looks because it is not clean right now when it outputs it.
CrowdStrike Charlotte AI is a generative AI-powered cybersecurity capability built into the Falcon platform. It helps security teams investigate threats, automate repetitive tasks and make faster, more informed decisions by combining AI with CrowdStrike’s security telemetry, threat intelligence and expertise.
What features make Charlotte AI stand out?
AI-Powered Investigations: Accelerates threat analysis and surfaces relevant context.
Workflow Automation: Automates repetitive security...
Regarding the responses and recommendations Charlotte AI provides, I have approximately twenty percent confidence in them. I do not trust it, but it is valuable to have. I have had situations where Charlotte AI was not accurate. In my opinion, Charlotte AI can be improved by having an input feature that asks whether it was correct, how accurate the response was, and I want CrowdStrike to release new features. What would make it a ten for me is if it were more accurate.
Charlotte AI can be improved by being more precise when questions are asked. Similar to other chatbots, it needs to collect more information. It would be very helpful if they could provide a prompt so the technician will know what question to answer and understand the structure of the question. This would help the technician know what information to provide to the chatbot so they will get a better response.
I have mixed confidence in the responses or recommendations that Charlotte AI provides because in the beginning, I was not a big fan of it. I felt that it was giving me a lot of incorrect information. However, over the past year, I feel that it has become more accurate. There is still work to be done, but I can see the potential. I believe Charlotte AI can be improved as the frontier models improve. I would like to see the false positive rate decrease. I would also like to see its ability to determine whether something was benign get better, as it does have a tendency to be overprotective and overcautious and does not really understand when something is business as usual. In assessing the stability and reliability of Charlotte AI, I would probably give it three and a half out of five stars, as sometimes it does sit there thinking for a very long time, and then I have to come back to it later or sign off, sign back in, and try it again.
Charlotte AI could be improved by allowing us to upload a nice report from PowerPoint or Excel, just as other AI models do. The details they give us are so good, but right now it is all text-based, and I have to copy it and format it. I would like it to be formatted into an executive-level review or initial review, so we don't have to spend additional time formatting it. It would just be easier to present the output and what we found out without spending another hour improving how the report looks because it is not clean right now when it outputs it.