What needs improvement with CA Harvest Software Change Manager?

Technical support for this solution is very good, although they can still use improvement in some regards.

Security features can be improved. Password complexity is not enforced by the tool. Passwords do not expire. User documentation in some cases is vague or is not helpful.

One feature that we are looking for is traceability, and also merging. That is a little cumbersome right now. We have provided our feedback to their representatives so they can provide us a good merging capability next time. One thing that I would like to improve is making the tool a little more user friendly. It takes a little bit of time to adjust to the tool because it's a little different than other version control tools out there in the market. But, it has its own benefits and own security, but that user experience, if they're going to improve it, that would be really great.