2020-03-23T06:14:00Z

What needs improvement with BMC Cloud Lifecycle Management?

Julia Miller - PeerSpot reviewer
  • 0
  • 1
PeerSpot user
1

1 Answer

VB
Vendor
2020-03-23T06:14:00Z
Mar 23, 2020

One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe. We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.

Find out what your peers are saying about BMC, VMware, Oracle and others in Cloud Management. Updated: March 2024.
765,234 professionals have used our research since 2012.
Search for a product comparison
Cloud Management
Cloud management is the practice of managing all cloud infrastructure, such as hardware, operating systems, applications, storage components, and networking servers.
Download Cloud Management ReportRead more