IT Officer at a manufacturing company with 201-500 employees
Real User
Sep 26, 2019
The initial setup could use improvement. Basically, it has two main configurations, but it took more than six months to finish the setup. This is a long time, especially for on-premises. For the cloud version, we didn't have as much to do compared to the on-premises setup. If some of the configurations could be built-in, then the client might be able to do the setup according to their own environment. Overall, the whole solution needs to be more user-friendly. Encryption is an add-on license. They should just make it part of the solution. There needs to be better integration with the environment. Especially, for the active directory and also for keeping up with the changes from Microsoft. We use a lot of Microsoft OS. I have noted that sometimes they lag behind Microsoft updates. For example, when with Windows 10. I had some issues with deploying to Windows 10 because the solution was behind in updating their own services to match the Microsoft release.
IT Security at a media company with 51-200 employees
Real User
Aug 18, 2019
I would like to see an improvement in the way the program offers modules. It is not always clear what's included in the licensing, and many anti-virus programs now do what they call end-user behavior analytics. But it is not very clear how that works. There are blurred lines between anti-virus and endpoint detection so I would say it can be confusing when you are considering buying this program. I would like to see that being explained better to the customer.
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Endpoint Protection Platform (EPP) safeguards endpoints by preventing malware, detecting malicious activities, and providing a centralized management system.
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The database needs improvement. It needs to be updated quite a bit. Technical support needs a lot of improvement.
The initial setup could use improvement. Basically, it has two main configurations, but it took more than six months to finish the setup. This is a long time, especially for on-premises. For the cloud version, we didn't have as much to do compared to the on-premises setup. If some of the configurations could be built-in, then the client might be able to do the setup according to their own environment. Overall, the whole solution needs to be more user-friendly. Encryption is an add-on license. They should just make it part of the solution. There needs to be better integration with the environment. Especially, for the active directory and also for keeping up with the changes from Microsoft. We use a lot of Microsoft OS. I have noted that sometimes they lag behind Microsoft updates. For example, when with Windows 10. I had some issues with deploying to Windows 10 because the solution was behind in updating their own services to match the Microsoft release.
I would like to see an improvement in the way the program offers modules. It is not always clear what's included in the licensing, and many anti-virus programs now do what they call end-user behavior analytics. But it is not very clear how that works. There are blurred lines between anti-virus and endpoint detection so I would say it can be confusing when you are considering buying this program. I would like to see that being explained better to the customer.