Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for). Because it is one of the more mature solutions around, configuration and design quickly become very complex. Its scalability means that it is not a simple 'install and forget' setup.
Contact Center Platforms offer comprehensive tools to manage customer interactions seamlessly across channels, optimizing the experience for both agents and customers. These platforms streamline communication and boost efficiency in handling interactions.Contact Center Platforms integrate with CRM systems, providing insights that help improve customer satisfaction. They enable businesses to manage interactions through various channels including phone, email, chat, and social media. Companies...
The solution should be more flexible on-premises. We are currently on-premises and looking to move to the cloud.
Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for). Because it is one of the more mature solutions around, configuration and design quickly become very complex. Its scalability means that it is not a simple 'install and forget' setup.