The reporting is excellent, but it could always be better. Sometimes we'd like the reports to be in different formats. Auvik SaaS Management could also be better integrated with some of our other tools. It's like an island unto itself, but we're an Autotask shop. We use Datto RMM and Autotask PSA. It'd be great to see Auvik SaaS Management alerts in our Autotask tools. For example, if someone is utilizing a SaaS tool that we don't want them to use, I would like to see that on Autotask RMM dashboards. It would be great to have customer-specific licensing widgets in the dashboards.
Before Auvik bought Saaslio, we struggled with the single sign-on because it would sign us off quickly. I would be presenting to my clients on the software or categorizing, like, "Hey, what is this app used for?" When I was inside Saaslio, it would kick me out, so I would have to log back in. I believe this was fixed when Auvik took over, but I would go into an application and note that this is a critical application and is used for this. I would come off that application screen, and it only took 30 seconds for the window to disappear. It's a little nerve-wracking when you're presenting to your client. I just had to write down the application's purpose for them and go back to update it later. I think they are making changes, so it is improving.
The user interface and some of the application classification features could be improved. I'd love the ability to bulk-edit some of the applications. I have also noticed that when I export some of the reports, some cover images disappear and get lost. It isn't a huge problem, but it takes away from the visual aspect of those reports. I'd also like more integration with ticketing tools and other related solutions.
There could be improvements to the ease of clicking through the UI. I know they're working on updates there. They've started working on integrations with other platforms for sharing data across other tools that are commonly used in the industry. I'd like to see that continue to improve. They do have to make the integrations deeper. I would also like further abilities for customizing the reporting.
The web portal isn't very intuitive, especially for me. I struggle while creating permissions to allow clients to do the portal. It was a little tricky, but I was able to contact people from Auvik SaaS Management, and they helped me.
Auvik offers internal IT teams an automated solution for discovering, managing, and securing their organization's SaaS applications. This tool streamlines employee onboarding and offboarding processes, enhancing operational efficiency and compliance. With comprehensive documentation, IT teams can more effectively manage and troubleshoot SaaS applications, reducing time spent on manual tasks. Auvik's key advantage lies in its ability to enable proactive management of the company's SaaS...
The reporting is excellent, but it could always be better. Sometimes we'd like the reports to be in different formats. Auvik SaaS Management could also be better integrated with some of our other tools. It's like an island unto itself, but we're an Autotask shop. We use Datto RMM and Autotask PSA. It'd be great to see Auvik SaaS Management alerts in our Autotask tools. For example, if someone is utilizing a SaaS tool that we don't want them to use, I would like to see that on Autotask RMM dashboards. It would be great to have customer-specific licensing widgets in the dashboards.
Before Auvik bought Saaslio, we struggled with the single sign-on because it would sign us off quickly. I would be presenting to my clients on the software or categorizing, like, "Hey, what is this app used for?" When I was inside Saaslio, it would kick me out, so I would have to log back in. I believe this was fixed when Auvik took over, but I would go into an application and note that this is a critical application and is used for this. I would come off that application screen, and it only took 30 seconds for the window to disappear. It's a little nerve-wracking when you're presenting to your client. I just had to write down the application's purpose for them and go back to update it later. I think they are making changes, so it is improving.
The user interface and some of the application classification features could be improved. I'd love the ability to bulk-edit some of the applications. I have also noticed that when I export some of the reports, some cover images disappear and get lost. It isn't a huge problem, but it takes away from the visual aspect of those reports. I'd also like more integration with ticketing tools and other related solutions.
Integration with macOS and Apple devices could be better. I believe this is something they're working on, but it needs a little more work.
There could be improvements to the ease of clicking through the UI. I know they're working on updates there. They've started working on integrations with other platforms for sharing data across other tools that are commonly used in the industry. I'd like to see that continue to improve. They do have to make the integrations deeper. I would also like further abilities for customizing the reporting.
The web portal isn't very intuitive, especially for me. I struggle while creating permissions to allow clients to do the portal. It was a little tricky, but I was able to contact people from Auvik SaaS Management, and they helped me.
They're working on Auvik's ability to detect when people are using multifactor authentication, but some more automation in that area would be nice.