Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 10
Nov 27, 2025
Acronis could add more platforms that can be protected, such as Proxmox. I am not sure they support that yet, but I would appreciate them adding that capability.
Some improvement is needed in the speed when downloading data from the cloud backups, which requires more bandwidth. While uploading data is quick, downloading can take a significant amount of time, sometimes requiring five to six hours to download a 30 GB file. Having appropriate bandwidth is crucial for faster downloads. Additionally, basic support is delivered through a ticketing system, but direct OEM support without a mediator would be more efficient.
Everything about the tool is good. With respect to support, I feel that sometimes there is a delay. I want the tool to improve in the area of support because whatever solution you have, the support has to be there. Sometimes, there are some kinds of delays in the support services offered. I feel it is a nice product to deal with as it is a very user-friendly and simple tool.
Acronis Cyber Cloud is a comprehensive platform offering solutions for backup, disaster recovery, and data protection, catering to the needs of businesses seeking a robust cybersecurity strategy with flexible deployment options.Acronis Cyber Cloud provides diverse functionalities, integrating data protection with cybersecurity controls to cater to businesses' growing demands. It supports varied use cases such as safeguarding critical data, ensuring business continuity, and enhancing threat...
Acronis could add more platforms that can be protected, such as Proxmox. I am not sure they support that yet, but I would appreciate them adding that capability.
Some improvement is needed in the speed when downloading data from the cloud backups, which requires more bandwidth. While uploading data is quick, downloading can take a significant amount of time, sometimes requiring five to six hours to download a 30 GB file. Having appropriate bandwidth is crucial for faster downloads. Additionally, basic support is delivered through a ticketing system, but direct OEM support without a mediator would be more efficient.
Regarding India, the most important thing is pricing. Pricing is still a little high, as other vendors offer better pricing.
Everything about the tool is good. With respect to support, I feel that sometimes there is a delay. I want the tool to improve in the area of support because whatever solution you have, the support has to be there. Sometimes, there are some kinds of delays in the support services offered. I feel it is a nice product to deal with as it is a very user-friendly and simple tool.