2020-10-31T13:55:00Z

What is your primary use case for Zoho Desk?

Miriam Tover - PeerSpot reviewer
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Helped 765,386 peers since 2012
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13 Answers

Kishor Lamdande - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-09T08:11:54Z
Aug 9, 2023

The use of ZohoDesk is to operate and maintain internal as well as external tickets within the organization. For example, I connected this ticketing system with all of the portals so that if any customer is facing issues, they can submit their tickets inside. So we can handle the complaints and the issues or the inquiries of my customers as well as the internal stakeholders via the ticketing system.

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Samuel Torres - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-08T15:58:27Z
Aug 8, 2023

We use the product as a ticketing system.

Manav Sharma - PeerSpot reviewer
Real User
Top 10
2023-08-04T18:08:59Z
Aug 4, 2023

Zoho Desk is used for ticket management and task management. If a customer has any requests, they can make a ticket. The software is very good, and I'm currently using it in my environment for ticket management and providing support to customers.

SI
Real User
Top 5Leaderboard
2023-07-11T19:52:58Z
Jul 11, 2023

We use the Zoho Desk for support and ticketing.

AnandMaurya - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-10T10:16:55Z
Jul 10, 2023

We use Zoho Desk for ticket presentations. Also, the data for Zoho into the CRM for ticket presentation and contact also.

Sagar Gaikwad - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-10T08:41:26Z
Jul 10, 2023

We use the product as a ticketing system for support. It allows users to contact the support team. We can also use it as a knowledge base. We can upload our videos and documents. We can make announcements in the community. We can also publish documents on how to handle and process certain tasks. We can build an entire LMS system with the product. The ticketing system can be set up for the customers as well as the support team.

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SV
Real User
Top 5
2023-05-30T14:21:00Z
May 30, 2023

I use the solution as a ticketing system.

MP
Real User
Top 5Leaderboard
2023-05-30T09:17:00Z
May 30, 2023

Zoho Desk is used as a ticketing application. It is used for support ticketing compared to Jira and ServiceNow. Zoho Desk is a ticketing application for Zoho One platform. If you know ServiceNow and Jira's ticketing, it is the equivalent of Zoho Desk.

RP
Real User
Top 20
2023-04-06T10:12:00Z
Apr 6, 2023

We use the solution for asset management, procurement, ticket management, etc.

Vadim Adams - PeerSpot reviewer
Real User
Top 5
2023-03-17T10:49:23Z
Mar 17, 2023

Zoho Desk has many use cases. It captures customer contacts, can pull information from emails and create tickets, and also manages inbound customer inquiries. We are customers of Zoho and I'm a company director.

Muljo Witono - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-25T12:22:58Z
Aug 25, 2022

We use the solution for customer feedback. If the customer complains, we capture and log the ticket or the problem on Zoho Desk. It helps us to capture our customer's problems, complaints, or requirements.

Olivier Stas - PeerSpot reviewer
Real User
2021-06-01T14:00:10Z
Jun 1, 2021

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

RS
Real User
2020-10-31T13:55:00Z
Oct 31, 2020

We use Zoho Desk to manage customer SLAs.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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